Advanced Contact Center Functionality
Personalize the customer experience with dynamic call management tools.
We adapt to the needs of any size business, from a small agency to an enterprise-level, international contact center. CallTrackingMetrics is the only contact center software that includes complete call tracking and attribution to personalize the customer experience. No other contact center software comes close to the diversity of features we offer.
Our simplified pricing structure enables us to serve a vast array of clients by allowing them to pick and choose the level of features and amount of usage they require. CallTrackingMetrics makes it easy and affordable to scale your contact center by eliminating per-seat charges.
We excel in metrics: we can tell you where your calls are coming from, and how many are resulting in conversions, so that you know which ad campaigns are working. Keyword-level call attribution, smart routing amongst multiple agents, and call queues are just a few of the enhancements we provide. Our intelligent call management can give your small firm international reach, or provide your global contact center a local appeal with regional area codes and geo-routing to nearby agents.
CallTrackingMetrics offers more than just great features; we also have an unmatched client success program. Call us to get real-time, personalized technical support, or log on to our resources portal for self-guided webinars and tutorials. We can even set you up with a dedicated engineer and your own 24/7 hotline for emergency troubleshooting! No competitor comes close to the high level of personal support that we offer.
So, if you're looking for the most comprehensive contact center software on the market, and a great alternative to TalkDesk, then look no further than CallTrackingMetrics.
- Unlimited users
- No per-seat fee
- Live agent dashboard
- Customizable Softphone
- Premium integrations with Salesforce and Shopify
- Click-to-call forms
- Call recordings & transcriptions
- IVR & queues
- Agent call scripts
- Text messaging
- HIPAA compliance program
- Post-call surveys
- Comprehensive product support resources