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Workshop – Introduction to CallTrackingMetrics, Part 2

February 18 @ 7:00 pm - 8:00 pm

JOIN US FOR OUR LIVE WEBINAR!

Designed for Business, Marketing, & Contact Center Plans

Register for CTM Academy and learn the skills and best practices to help you excel with CallTrackingMetrics. Our classes are ideal for professionals who are looking to master the features and functionality of call tracking, call routing, and reporting analytics.

This session will cover:

  • Call Log Navigation
  • Activity filters
  • Call Log Exports
  • Call Scoring
  • Tags
  • Keyword Spotting
  • Transcriptions
  • IVR Menus
  • Voicemails
  • Notifications
  • Softphone

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