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Facebook Messenger Chat Integration
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Chat Widgets
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Click to Call Form (FormReactor)
Integrating CTM FormReactor with HubSpot
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FormReactors
Click to Call Form (FormReactor)
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After Hours Message for Callers
Best Practices for Softphone and SIP
Fail-safe Number
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Call Scripts
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Geo Route Phone Calls Based on Caller's Location
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Post Call Survey
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Queues
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Using Voice Menus to Make a Directory
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How To Use The Softphone
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January 2021 – Release Notes
November 2020 - Release Notes
September 2020 - Release Notes
COVID-19
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Agent Routing
Auto Dialers
Best Practices for Softphone and SIP
Chat Overview and Set Up Instructions
Click to Call Form (FormReactor)
Conference Calls and Transfers
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Queues
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Real-Time Agents Reports
Softphone Guide
Teams (Phone Settings)
Update Billing Re-Charge Settings
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Drift
Drift Integration
ABTasty
ABTasty Integration
Acquisio
Integrating CallTrackingMetrics with Acquisio
AMP
Installing the Tracking Code for AMP (Accelerated Mobile Pages)
Bing
Integrating CallTrackingMetrics with Bing Ads
Recorded Webinar: The Big Bing Conversion
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
Bizible
Integrating CallTrackingMetrics with Bizible
Cake
Integrating CallTrackingMetrics with CAKE
Facebook
Facebook: Audiences, Forms, and Ads
Integrating CallTrackingMetrics with Facebook
Setting up the Facebook integration
Gong i.o
Gong Integration
Google Ads
Auto-Tagging for Google Ads Call Tracking
Call Tracking for Ad Extensions
Data Studio Call Log Connector Training Video
Discover Google Ads Direct Connect [Recorded Webinar]
Google Ads and Analytics Troubleshooting
Google Ads Direct Connect Troubleshooting Tools
Google Ads Integration for Call-Only Ads and Call Extensions
Google Call Extensions and Call-Only Ad Troubleshooting
Google Forwarding Numbers
Linking to Google Ads Direct Connect
Set Up Google Integrations
Transitioning from Google Analytics conversion goals to Google Ads Direct Connect Conversion actions
Google Analytics
Creating a Goal in Google Analytics
CTM and GA Integration - Understanding the fourth toggle
Data Studio Call Log Connector Training Video
Events in Google Analytics
Google Ads and Analytics Troubleshooting
Google Forwarding Numbers
Linking CTM with Google Analytics
Set Up Google Integrations
Setting up CTM's integration with Google Analytics & Ads.
Setting up Goals in Google Analytics
What Data is Sent to Google Analytics
Google Data Studio
How to Use Google Data Studio with CallTrackingMetrics
Integrating CallTrackingMetrics with Google Data Studio
Google Marketing Platform
Integrating CallTrackingMetrics with Google Marketing Platform
Hubspot
Integrating CallTrackingMetrics with Hubspot
Integrating CallTrackingMetrics with HubSpot (Legacy)
Integrating CTM FormReactor with HubSpot
Instapage
Integrating CallTrackingMetrics with Instapage
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
Kenshoo
Integrating CallTrackingMetrics with Kenshoo
Kissmetrics
Integrating CallTrackingMetrics with KISSMetrics
Mailchimp
Integrating CallTrackingMetrics with Mailchimp
Marin Software
Integrating CallTrackingMetrics With Marin Software
Marketo
Integrating CallTrackingMetrics with Marketo
Microsoft Dynamics
Integrating CallTrackingMetrics with Microsoft Dynamics
Optimizely
Integrating CallTrackingMetrics with Optimizely
Oracle Maxymiser
Integrating CallTrackingMetrics with Maxymiser
Salesforce
Assigning Salesforce Campaigns to Tracking Sources
Associating CTM Agents to Salesforce Users
Configuring Call Center and Open CTI Softphone (Salesforce Classic)
Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
Importing Past Calls to Salesforce
Integrating CallTrackingMetrics with Desk.com (Salesforce Desk)
Integrating CallTrackingMetrics with Salesforce
Resizing the Softphone in Salesforce Lightning
Salesforce - Creating Tasks for Phone Calls
Salesforce - Record Creation and Matching
Salesforce Trigger Concepts
Using Salesforce Triggers
SendGrid
Integrating CallTrackingMetrics with SendGrid
Slack
Integrating CallTrackingMetrics with Slack
SnapChat
Snapchat Integration
Stripe
Integrating CallTrackingMetrics with Stripe
SugarCRM
Integrating Your Account with SugarCRM
Symplify
Symplify Integration
Unbounce
Integrating CallTrackingMetrics with Unbounce
VWO
Integrating CallTrackingMetrics with Visual Website Optimizer (VWO)
Wix.com
Installing the Tracking Code on Wix Sites
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
WordPress
Using the WordPress Plugin
Zapier
Integrating FormReactor with Web Applications Using Zapier
Integrating with Other Software Using Zapier
ZenDesk
Integrating CallTrackingMetrics with ZenDesk
ZOHO
Integrating CallTrackingMetrics with Zoho CRM
Integrating CTM with Zoho Using Zapier
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Configure Call Settings
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How Many Tracking Numbers Do I Need?
Keyword Spotting
Port Existing Numbers
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Why do some phone numbers have an address requirement?
Buy Numbers
Buy Tracking Numbers
Determining Exact Location of Canadian Numbers
How Many Tracking Numbers Do I Need?
Number Requests (Toll-free, Vanity, and Out-of-Stock Area Codes)
Short Codes
Why do some phone numbers have an address requirement?
Call Settings
Advanced Call Recordings (Recording Toggles)
Call Transcriptions
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Configure Call Settings
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Legal Issues Associated with Call Recording
Managing Audio Files
Receiving Party Whispers
Secure Call Transcription (PCI, SSN, PII Detection & Redaction)
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Troubleshooting Calls with No Audio
Verified Caller ID
Fax Numbers
CallTrackingMetrics Faxing Service
Port Numbers
Port Existing Numbers
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Porting Numbers to CallTrackingMetrics
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Fail-safe Number
Forwarding Calls to Receiving Numbers
Receiving Numbers
Text Numbers
Enabling Text Messaging (SMS)
Short Codes
Tracking Numbers
Fail-safe Number
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Forwarding Calls to Receiving Numbers
Forwarding from a Toll-free number to another Toll-free number
How to Set Up the Dial Directory
Moving Tracking Numbers Between Accounts
Receiving Numbers
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Dynamic Numbers
Auto-Tagging for Google Ads Call Tracking
Create Custom Tracking Sources
Create Target Numbers
Determine Tracking Number Allocation
First and Last Touch
GeoContact Number Insertion
How Does Dynamic Number Insertion Work?
How Many Tracking Numbers Do I Need?
How to Prevent Number Swapping
Install CTM Tracking Code
Installing the Tracking Code in Magento
Installing the Tracking Code on Your Website
Installing the Tracking Code with Google Tag Manager
Overview of Tracking Sources (Advertising Channels)
Swapping Numbers in Images
Testing Number Swapping
Tracking Code Cookies
Tracking Numbers and Email Campaigns
Tracking Source Positions
Training - Tracking Source
Troubleshooting Number Swapping
Target Numbers
Create Target Numbers
Target Numbers
Tracking Code
How to Prevent Number Swapping
Install CTM Tracking Code
Installing the Tracking Code for AMP (Accelerated Mobile Pages)
Installing the Tracking Code in Magento
Installing the Tracking Code on Wix Sites
Installing the Tracking Code on Your Website
Installing the Tracking Code with Google Tag Manager
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Swapping Numbers in Images
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Tracking Code Cookies
Troubleshooting Number Swapping
Using the WordPress Plugin
Tracking Sources
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Create Custom Tracking Sources
Creating a Tracking Source
Creating Tracking Sources By Google Ads Campaign
First and Last Touch
Overview of Tracking Sources (Advertising Channels)
Tracking Numbers and Email Campaigns
Tracking Source Positions
Reports
Reports Overview
Analytics
Accuracy Report
Accuracy Report
Activity Reports
Activity Reports
Filters
Period vs. Globally Unique Callers
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Period vs. Globally Unique Callers
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PCI Compliance
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How does the available balance system work?
Printable Statements
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Where is My Affiliate Link?
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Agency Shared Billing VS. Individual Sub-Account Billing
View Canceled Accounts
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Canceling an Account or Agency
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Associating CTM Agents to Salesforce Users
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Pre-Recorded Outbound Voicemail Messages
Removing Users
Two-Factor Authentication
User Roles
User Roles
User Licenses
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Advanced Call Recordings (Recording Toggles)
Call Waiting
How to Set Up the Dial Directory
Your Profile
Two-Factor Authentication
Softphone
Accepting Inbound Calls
Conference Calls and Transfers
Configuring Call Center and Open CTI Softphone (Salesforce Classic)
Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
Dark Mode
Desk Mode
Exit Phone Tracking
How to use the Softphone/Browser Phone with other web based software
Notes and Call Scoring in the Softphone
Outbound Dialing
Pre-Recorded Outbound Voicemail Messages
Putting a Call on Hold
Quick Link Filters
Softphone Beta
Softphone Guide
Softphone Guide (Mobile App)
Softphone Overview
Softphone Requirements
Stop Accepting Calls
Troubleshooting Calls with No Audio
Using the Softphone on Your Mobile Device
Using the Softphone with macOS Mojave (10.14)
Texts
Texts Overview
Text Settings
Triggers
Agent Reminder Setup
Recorded Training
CTM Academy
[Webinar] Eliminating the Conversion Blind Spot
Academy Fundamentals: Advanced [Recorded Webinar]
Academy Fundamentals: Attribution, Google Ads, & Analytics [Recorded Webinar]
Academy Fundamentals: New to CTM [Recorded Webinar]
CTM Academy Live Workshops & Recorded Training
Day 1: Introduction to CallTrackingMetrics, Part 1 [unedited recording]
Day 2: Introduction to CallTrackingMetrics, Part 2 [unedited recording]
Day 3: Attribution, Analytics & AdWords [unedited recording]
Day 4: Marketing and Agency Tools [unedited recording]
Day 5: Contact Center Tools [unedited recording]
Go Beyond the Phone Call: Ways to Engage Your Customers with Texting. [Recorded Webinar]
Meet the CTM FormReactor® [Recorded Webinar]
Recorded Academy Training
Spotlight Webinar - Franchises [Recorded Webinar]
On-Demand Videos
[Webinar] CTM Year in Review & Roadmap 2020 Preview
About GeoContact By CallTrackingMetrics
AMPing Up Your Call Conversions
GDPR Compliance with CallTrackingMetrics
Recorded Webinar: Better Treatment Through Technology
Recorded Webinar: Call Tracking Solutions: Build or Buy?
Recorded Webinar: Exciting Integration Updates
Recorded Webinar: GeoContact℠ by CallTrackingMetrics
Recorded Webinar: Maximize Admissions with Call Tracking
Recorded Webinar: Three Steps to Finding Success with Call Attribution & Revenue Planning
Troubleshooting: Google AdWords Disapproving Call-Only Ads & Call Extensions
Upcoming Topical Webinars
CallTrackingMetrics Onboarding Webinar
Upcoming Webinar: CTM's Integration With Google Analytics & Adwords
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February 2021

Workshop – Introduction to CallTrackingMetrics, Part 1

February 1 @ 7:00 pm - 8:30 pm
|Recurring Event (See all)

One event on August 5, 2019 at 7:00 pm

One event on September 16, 2019 at 7:00 pm

One event on October 14, 2019 at 7:00 pm

One event on November 11, 2019 at 7:00 pm

One event on December 16, 2019 at 7:00 pm

One event on February 17, 2020 at 7:00 pm

One event on March 16, 2020 at 7:00 pm

One event on April 13, 2020 at 7:00 pm

One event on May 11, 2020 at 7:00 pm

One event on September 21, 2020 at 7:00 pm

One event on October 12, 2020 at 7:00 pm

One event on November 9, 2020 at 7:00 pm

One event on December 7, 2020 at 7:00 pm

One event on January 11, 2021 at 7:00 pm

One event on February 1, 2021 at 7:00 pm

The Academy Workshops offer a true deep-dive into everything you need to know about working with CallTrackingMetrics.

Find out more »

Workshop – Introduction to CallTrackingMetrics, Part 2

February 2 @ 7:00 pm - 8:30 pm
|Recurring Event (See all)

One event on August 6, 2019 at 7:00 pm

One event on September 17, 2019 at 7:00 pm

One event on October 15, 2019 at 7:00 pm

One event on November 12, 2019 at 7:00 pm

One event on December 17, 2019 at 7:00 pm

One event on February 18, 2020 at 7:00 pm

One event on March 17, 2020 at 7:00 pm

One event on April 14, 2020 at 7:00 pm

One event on May 12, 2020 at 7:00 pm

One event on June 9, 2020 at 7:00 pm

One event on July 7, 2020 at 7:00 pm

One event on August 11, 2020 at 7:00 pm

One event on September 22, 2020 at 7:00 pm

One event on October 13, 2020 at 7:00 pm

One event on December 8, 2020 at 7:00 pm

One event on November 10, 2020 at 7:00 pm

One event on January 12, 2021 at 7:00 pm

One event on February 2, 2021 at 7:00 pm

The Academy Workshops offer a true deep-dive into everything you need to know about working with CallTrackingMetrics.

Find out more »

Workshop – Attribution, Google Ads, & Analytics

February 3 @ 7:00 pm - 8:30 pm
|Recurring Event (See all)

One event on November 20, 2019 at 7:00 pm

One event on December 4, 2019 at 7:00 pm

One event on December 18, 2019 at 7:00 pm

One event on January 8, 2020 at 2:00 pm

One event on March 11, 2020 at 7:00 pm

One event on April 8, 2020 at 7:00 pm

One event on May 13, 2020 at 7:00 pm

One event on June 10, 2020 at 7:00 pm

One event on July 8, 2020 at 7:00 pm

One event on August 12, 2020 at 7:00 pm

One event on September 23, 2020 at 7:00 pm

One event on October 14, 2020 at 7:00 pm

One event on November 11, 2020 at 7:00 pm

One event on December 9, 2020 at 7:00 pm

One event on January 13, 2021 at 7:00 pm

One event on February 3, 2021 at 7:00 pm

This webinar provides an in-depth look at CTM’s integration with Google Analytics and Ads and includes information on syncing these platforms for optimal workflow.

Find out more »

Workshop – Marketing and Agency Tools

February 4 @ 7:00 pm - 8:00 pm
|Recurring Event (See all)

One event on July 13, 2020 at 7:00 pm

One event on August 17, 2020 at 7:00 pm

One event on September 24, 2020 at 7:00 pm

One event on October 15, 2020 at 7:00 pm

One event on November 12, 2020 at 7:00 pm

One event on December 10, 2020 at 7:00 pm

One event on January 14, 2021 at 7:00 pm

One event on February 4, 2021 at 7:00 pm

The Academy Workshops offer a true deep-dive into everything you need to know about working with CallTrackingMetrics.

Find out more »

Workshop – Contact Center Tools

February 5 @ 7:00 pm - 8:00 pm
|Recurring Event (See all)

One event on August 9, 2019 at 7:00 pm

One event on September 20, 2019 at 7:00 pm

One event on October 18, 2019 at 7:00 pm

One event on November 15, 2019 at 7:00 pm

One event on December 20, 2019 at 7:00 pm

One event on July 14, 2020 at 7:00 pm

One event on August 18, 2020 at 7:00 pm

One event on September 25, 2020 at 7:00 pm

One event on October 16, 2020 at 7:00 pm

One event on November 13, 2020 at 7:00 pm

One event on December 11, 2020 at 7:00 pm

One event on February 5, 2021 at 7:00 pm

The Academy Workshops offer a true deep-dive into everything you need to know about working with CallTrackingMetrics.

Find out more »
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