View Charges and Usage For Account
There are several ways that you can view the charges and usage for your account.
To view individual charges on your credit card:
Navigate to Settings > Billing Settings. Under Payment History you can view all recent charges to your credit card for the account. (click “view all” to see farther back in time). You can also view this from the Billing Settings Page by going to Billing > Payment History.
To view and receive receipts:
From the Billing Settings page, go to Billing > Printable Statements. This will provide a printable summary of all credit card charges and associated account usage emailed to you. Within that pop up box, you can also set a recurring schedule to have the printable invoices emailed at regular intervals.
You can view individual charges for your account by navigating to Settings > Account Settings, and scrolling down to the Logs section.
Logs will show you exact charges being drawn from your available balance. Every phone number renewal, text message, minute, subscription fee, etc. will be listed here. If you are on our agency plans, then you can also view your logs at the agency level by going to Settings > Agency Settings and scrolling down to the Logs section.
To view agency level usage:
If you are an agency with sub-accounts, you can see a high level view of usage for each of your sub account on the Agency Dashboard page within the reports menu. This will show you the activity across your agency as a whole and the cost associated along with a breakdown by individual sub account.
We also offer Account Usage reports found within the Reporting menu. Here you can view usage by a given date range. You can view by individual account or select to see all accounts within your agency in one report by clicking “Agency Usage”.
- How does the available balance system work?
- Volume Discounts
- How does price per minute work?
- Account Billing Logs
Browse by Topic
- Starter Kit
- Account Maintenance
- Account Users
- Advertising Agency and Reseller
- Affiliate Program
- Call Log
- Call Queues
- Call Routing
- Call Settings
- Dynamic Number Insertion
- Phone Systems
- Text Messaging
- Tracking Numbers
- Tracking Sources
Monday – Thursday
7:30am – 7:30pm, EST
7:30am – 5:30pm, EST