How does the available balance system work?


Last Updated: 08/03/2017 Back to Topic All Articles

In order to start using Call Tracking Metrics, you will need to set-up an available balance. This available balance can be as low as $25, and is your money to spend on phone numbers, phone call minutes, and any monthly fees for the service. These charges will all be deducted from this balance. When you first create your account, $25 is charged to your credit card to populate your initial available balance.

You can update how you add funds to your available balance on the billing page within the settings menu. Our default is to recharge your balance when it falls below $10 and bring it back up to $25:
Auto recharge settings

You can adjust the amounts that will trigger the charge and what we will charge it back up to. For example if you use on average $200 a month, you may want to set this to charge $200 when the balance falls below $10.

If your available balance falls below $0.00, your account will become inactive which means that no incoming phone calls through your tracking numbers will be processed and any tracking numbers that come up for renewal may be released. You will need to add funds to your available balance in order to reactivate your account. In some cases we will be able to reinstate any released tracking numbers once you re-activate your account- contact us for assistance on this matter (Info@calltrackingmetrics.com)


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