Two-Factor Authentication and Google Authenticator


Last Updated: 07/14/2017 Back to Topic All Articles

Two-Factor Authentication (or 2FA) is a security feature that requires an extra code provided by your smartphone to log in. If someone were to guess your password, with two-factor authentication they still could not access your account since only you have access to your smartphone.

CallTrackingMetrics supports two types of two-factor authentication: a text message that is sent to you every time you log in, and Google Authenticator.

Text Messages

Settings > Your Profile > Instructions
add login security

**Pro**: easily keep track of login attempts for your user profile, and view the two-factor code directly in the notification on your smartphone.
**Con**: uses a text message each time, which may be limited on some cell phone plans.

 

Google Authenticator

Google Authenticator requires some additional setup before it can be used. First you will need to download the Google Authenticator app for your smartphone, and you may need to download a QR Code scanner as well.

iPhone, Android, Blackberry: https://support.google.com/accounts/answer/1066447?hl=en
Windows Phone: https://www.microsoft.com/en-US/store/apps/Authenticator/9WZDNCRFJ3RJ

**Pro**: does not require a text message.
**Con**: accessing the two-factor code can be slightly more involved.

Requiring Two-Factor

Agencies on an Advanced or Elite plan can require users across all sub-accounts to enable two-factor authentication.

Settings > Agency Settings > Two-Factor Authentication


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