New Resilience
Automatically connect calls through CTM to your center’s records and reduce manual entry work.
What is New Resilience?
New Resilience helps treatment centers grow census by combining a modern AI-first CRM with an integrated referral community and alumni engagement tools. Unlike traditional CRMs, it is purpose-built for behavioral health workflows and referral relationships: teams can track outreach and referral performance, coordinate follow-ups, and activate alumni programs, while also leveraging a professional referral network to increase qualified inbound referrals and place clients faster when capacity changes.
How does the New Resilience + CTM integration benefit my business?
The New Resilience + CTM integration gives behavioral health teams a closed-loop view from call to admission. Calls made or received through CTM are automatically connected to the right records in New Resilience, allowing teams to track activity, review recordings, and understand exactly which marketing channels and referral sources are producing real opportunities. This not only reduces manual work for admissions and outreach teams, but also improves response times, strengthens accountability, and gives leadership better data on channel effectiveness, conversion performance, and ROI.