EXPLORE CONTENT FROM OUR 2020 VIRTUAL SUMMIT

Joy is the owner of the Local Search Forum, LocalU, and Sterling Sky, a Local SEO agency in Canada & the USA. She has been working in the industry since 2006 and writes for publications such as Search Engine Land and enjoys speaking regularly at marketing conferences such as MozCon, LocalU, Pubcon, SearchLove and State of Search. You can find her on Twitter or volunteering as a Product Expert on the Google My Business Forum.

Brittani Hunsaker is the Director of Paid Media at Disruptive Advertising, who is on a mission to help businesses of all sizes capitalize on the power of data-driven performance marketing. With over 10 years experience, Brittani possesses a unique gift of analyzing complex data and translating it into clear insights and actionable steps that provide remarkable results. She has proven ability to develop tailored multichannel digital strategies focused on driving real business growth & profitability. She enjoys her two cats, paddle boarding and aerial arts in her free time.

Brette is a part of Google's Customer Solutions team in NYC where she works as an Account Strategist, helping clients develop their lead generation digital marketing strategies. Prior to Google, Brette was a consultant at PwC in New York. Brette earned a BBA in Marketing from The University of Texas at Austin.

Donnie Shelton is the owner of Triangle Pest Control, CEO of Coalmarch, and an innovator with a proven track record for helping pest control and lawn care industry leaders overcome strategic growth challenges.

After building Triangle Pest Control from the ground up into a multi-million dollar operation, Donnie turned his sights on helping fellow home service business owners achieve similar growth for their companies by pairing traditional business development with a robust digital marketing strategy and strong workforce management processes.

Today, Donnie is the driving force behind Coalmarch’s digital marketing and business management solutions. His books, Grow! Inbound Marketing System and Build, outline winning strategies to help business owners in the home service industries achieve their growth aspirations.

I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.

Served in the telecommunications industry with 20 plus years experience in Sales, Product Marketing, Product Management. My interest has always been geared towards new innovative technologies that could help companies and consumers be more efficient and successful. My passion is to deliver new products or feature enhancements to improve the overall customer experience.

My focus is ensuring our clients best in class marketing attribution and call management tools to help increase ROI. I joined the CTM team with over 17 years experience in marketing and e-commerce, excited about the value proposition that this technology offers. CTM's dynamic culture drives continual enhancement and evolution of the platform and I am happy to be on the team. I look forward to working with you and helping to achieve your marketing goals!

I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.

I have been writing code since high school, when instead of learning the math, I was learning how to program my calculator to do the math for me. My programming experience ranges from the simplest of websites to the most complex mobile applications and everywhere in between. My job is to make things work, and to make sure the end user (that's you) never know that I ever existed.

As a Product Coach, I help onboard our new team members, as well as manage our professional training programs for our client base. I am a Google Certified Partner with experience working in both AdWords and Analytics and specialize in analyzing and optimizing marketing campaigns, using CTM's technology. I'm a nerd for all the latest technologies and love working in the industry!

With over ten years of customer service experience, it is my goal to serve CTM customers and resolve any issues. With experience in call centers on the frontline and as Customer Service Project Manager, I bring a unique perspective to the CTM team. I will always do my best to help!

I'm a customer advocate with a love for problem solving, my main objective is to provide world class service. I have a background in software technical support and project management. In my spare time I enjoy spending time with my husband and daughter, coaching youth softball, traveling, and of course, watching the Dallas Cowboys.

My background is in customer service and IT systems administration, so it should be no surprise that I enjoy solving problems and helping customers achieve their goals. The supportive, creative and inclusive culture at CTM, and the dynamic nature of our services, provides ample opportunity to contribute my ideas and develop skills in multiple avenues. My primary focus is listening to the customer and providing the best solution to their needs.

Having previously worked for Apple Inc., I know the true meaning of customer service, and discovered that problem-solving is a true passion of mine. At CTM, it is my goal to always give customers 110% with each interaction. Bring me a problem, and I will provide a solution!

I am excited to use my paid media knowledge and expertise every day at CTM to promote our call tracking and contact center solution to businesses interested in personalized customer experiences and actionable, attributable insights. My mantra is strategize, execute, analyze, and optimize. I began my marketing career nearly 15 years ago in the tourism and hospitality industries before quickly moving into the world of digital paid media where I partnered with clients in the automotive, education, charitable giving, real estate, home services, and software verticals. In addition to everything digital marketing, I also love running, live music, and cats.

I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.

I’ve spent my career in the publishing and tech industries, working as a journalist, book editor, and most recently in developing the content and communications strategy for a startup. My mission at CTM is to educate and empower our customers with content and to continually demonstrate how we can support their business's growth. When I’m not writing, I can be found exploring the depths of a used book shop or plotting my next travel adventure.

I’ve spent my career in the media and SaaS worlds, collaborating with top corporations and brands. My passion is partnering with clients to best understand their business objectives and personal wins in order to help drive success. As your customer success manager, I look forward to getting to know you and your business, and serving as an extension of your team!