Innovative, Cutting-Edge Cloud Call Center Software

Easily scale your call center with no per user or per seat fees

We’re here to disrupt the world of call center software. Our innovative call center software is a game changer. Pay no per user fees. Pay no per seat fees. Our pricing structure is simple, allowing you to easily scale your operations when needed. No matter how large your team grows, our cloud contact center software is ready to handle it.

Get better visibility

Get real-time visibility into the daily operations of your call center. Our in-depth reporting dashboards allow you to see where your call center is operating efficiently, and where it may need some work.

Increase productivity

Advanced call management tools — smart call routing, auto dialer, call triggers, and more — give you the ability to completely customize your call management. And conversation analytics are included, as well — transcriptions, keyword spotting, and more. Our software gives more visibility on outbound calls, too, not just inbound calls.

Streamline your business

Our comprehensive software allows you to get the best of both worlds — marketing attribution and call tracking along with our cutting-edge contact center solution. And the feature set of our contact center solution grows each month.

Integrate with premium partners

Get a seamless flow of data across other important platforms with our integrations like Salesforce and Shopify. Integrate with your CRM, customer service software, marketing automation software, analytics platforms and more.

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How much can I save?

Enter your current costs below to see how much you can save with our call center software

Per-Seat Pricing Model

CTM Pricing Model

* This is a cost estimate. CTM charges per use fees for additional enhancements that could impact your overall monthly cost. Features that have additional costs are things like Transcriptions, Enhanced Call ID Lookups, Live Listen, etc. For a full proposal including all of the premium a la carte items that you wish to utilize please contact sales.

The CallTrackingMetrics Advantage

Maximize every interaction and connect your teams under a unified call center platform

  • No Per-Seat or Per-User Pricing
  • Customizable Reporting Dashboards
  • No Device or Hardware Costs
  • Replaces Existing Phone System
  • Text Messaging
  • Geo-Routing & Call Triggers
  • Easily Scalable
  • Hundreds of Integration Capabilities
  • Flexible API
  • Included Call Recordings
  • Local Presence for OB dialing
  • Onboarding Webinars
  • Customizable Softphone
  • Salesforce Integration
  • Route Calls by Salesforce Owner
  • Marketing Attribution Capabilities
  • Customizable Scorecards
  • Click-to-Call Forms

Real-Time Reporting

Analyze customer convesations & use that intelligence to inform business decisions

Call Reports

Understand exactly what is driving phone calls

Live Agent

Call center agent performance reports

ROI Reports

Optimize your marketing ROI and streamline workflow

Agency Level

Agency performance reports by client