Call Center Software

Easily scale your call center with no per-user or per-seat fees

Our innovative call center software is a total game-changer. Our pricing structure is simple. No per-user or per-seat fees, ever— allowing you to easily scale your operations as your business grows.

Gain powerful insights

Get real-time visibility into the daily operations of your call center through customizable call reports and live agent dashboards. You’ll always know where your call center is operating efficiently, and where there may be room for improvement. Make intelligent business decisions based on real, actionable data from your conversations.

Automate workflows

Advanced call management tools— smart call routing, auto dialer, call triggers, and more— give you the ability to completely customize your call management. Coupled with conversation analytics tools like transcriptions, keyword spotting, and auto-scoring and tagging, makes it easy to boost performance and results. Our software gives more visibility into all of your communications channels, beyond just inbound and outbound call activity.

Drive better results

Our comprehensive software allows you to get the best of both worlds— marketing attribution and call tracking along with our cutting-edge contact center solution. Why invest in expensive hardware and multiple applications when you can get everything you need in a single tool? Make the switch and start increasing ROI.

Integrate with premium partners

Get a seamless flow of data across other important platforms with integrations like Salesforce, HubSpot, WordPress, and Shopify. Integrate with your CRM, customer service software, marketing automation software, analytics platforms and more. We are continuously adding new integration partners to our network to send data where you need it most.

Discover what you can do

Discover what you can do

Your privacy is important to us.

This information will also be used to send additional information about CTM's products which we think is relevant to your business. If you do not wish to receive these communications, you can opt out at any time using the link provided in the emails or by contacting us directly.

Real-Time Reporting

Analyze customer conversations & use that intelligence to inform business decisions

Activity Reports

Discover what's driving customer conversations & engagement

Live Agent Dashboard

Monitor agent activity & understand how they are spending their time

Caller Insights

Ensure every call is automatically routed to the appropriate agent

Call Flows

Create call flows to deliver best-in-class customer experiences

Build Your Perfect Solution

Integrate CallTrackingMetrics with the tools you use every day

View All Integrations

The CallTrackingMetrics Advantage

Maximize every interaction and connect your teams under a unified call center platform

  • No Per-Seat or Per-User Pricing
  • Customizable Reporting Dashboards
  • No Device or Hardware Costs
  • Replaces Existing Phone System
  • Text Messaging
  • Geo-Routing & Call Triggers
  • Easily Scalable
  • Hundreds of Integration Capabilities
  • Flexible API
  • Included Call Recordings
  • Local Presence for OB Dialing
  • Live Onboarding
  • Customizable Softphone
  • Salesforce Integration
  • Route Calls by Salesforce Owner
  • Marketing Attribution Capabilities
  • Customizable Scorecards
  • Click-to-Call Forms

How much can I save?

Enter your current costs below to see how much you can save with our business phone system

Per-Seat Pricing Model

CTM Pricing Model

* This is a cost estimate. CTM charges per use fees for additional enhancements that could impact your overall monthly cost. Features that have additional costs are things like Transcriptions, Enhanced Call ID Lookups, Live Listen, etc. For a full proposal including all of the premium a la carte items that you wish to utilize please contact sales.