Smart Call Routing With Advanced Management Tools

Route calls intelligently with advanced call management & automation tools

Discover what you can do

Discover what you can do

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Powerful Call Routing, Management, and Automation

Completely personalize the customer experience with advanced call management and robust call routing tools.

  • Call Management
    Route inbound phone calls to groups of agents based on schedules, weightings, skills, caps, or other rules.
  • Smart Call Routing
    Send calls to agents on landlines, mobile phones, and SIP endpoints based on custom rules that you define.
  • Geographic Routing
    GeoRouting allows you to automatically route and distribute phone calls based on the geographic location of the caller.
  • Call Recording
    Easily capture critical call details with call recordings. Call recordings never expire for the life of your account.
  • Call Transcriptions
    Our natural language processing produces high quality call transcriptions, allowing you to revisit conversations from past dates as needed.
  • Call Tracking
    Optimize marketing campaign performance and increase ROI. Attribute phone calls back to source, campaign, and even keyword.
  • Premium Integrations
    Integrate CallTrackingMetrics with popular CRMs, analytics tools, ad platforms and more. Easily sync data across multiple platforms.
  • Complete Contact Center Software
    Improve customer experience with global and scalable contact center features. Use CallTrackingMetrics as your complete virtual call center software.

Request a demo with a member of our sales team now to see why more than 30,000 customers trust CallTrackingMetrics for their call tracking, call routing, and call management needs.

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Integrates with the popular tools you are already using every day

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