Smart Call Routing With Advanced Management Tools

Route calls intelligently with advanced call management & automation tools

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Powerful Call Routing, Management, and Automation

Completely personalize the customer experience with advanced call management and robust call routing tools.

  • Call Management
    Route inbound phone calls to groups of agents based on schedules, weightings, skills, caps, or other rules.
  • Smart Call Routing
    Send calls to agents on landlines, mobile phones, and SIP endpoints based on custom rules that you define.
  • Geographic Routing
    GeoRouting allows you to automatically route and distribute phone calls based on the geographic location of the caller.
  • Call Recording
    Easily capture critical call details with call recordings. Call recordings never expire for the life of your account.
  • Call Transcriptions
    Our natural language processing produces high quality call transcriptions, allowing you to revisit conversations from past dates as needed.
  • Call Tracking
    Optimize marketing campaign performance and increase ROI. Attribute phone calls back to source, campaign, and even keyword.
  • Premium Integrations
    Integrate CallTrackingMetrics with popular CRMs, analytics tools, ad platforms and more. Easily sync data across multiple platforms.
  • Complete Contact Center Software
    Improve customer experience with global and scalable contact center features. Use CallTrackingMetrics as your complete virtual call center software.

Request a demo with a member of our sales team now to see why more than 30,000 customers trust CallTrackingMetrics for their call tracking, call routing, and call management needs.

Customer Success

Tracking millions of calls every month for more than 30,000 clients worldwide

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Learn how CallTrackingMetrics is helping businesses track, manage and automate calls.

Katy Hunter

Sr. Director of Bing Ads Product Marketing

“CallTrackingMetrics is an important Bing Ads partner and one of the first call providers to leverage our new Offline Conversion Import APIs to track call conversions across our shared clients. This is a great new offering for the many advertisers who rely on telesales channels to connect with new and existing customers, and grow their business. With CallTrackingMetrics, customers can now connect their call conversion data back into their Bing Ads campaigns for better performance insights and campaign optimizations.”

Send Data to Top Analytics and Marketing Platforms

Integrates with the popular tools you are already using every day

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