Smart Call Routing With Advanced Management Tools

Route calls intelligently with advanced call management & automation tools

Powerful Call Routing, Management, and Automation

Completely personalize the customer experience with advanced call management and robust call routing tools.

  • Call Management
    Route inbound phone calls to groups of agents based on schedules, weightings, skills, caps, or other rules.
  • Smart Call Routing
    Send calls to agents on landlines, mobile phones, and SIP endpoints based on custom rules that you define.
  • Geographic Routing
    GeoRouting allows you to automatically route and distribute phone calls based on the geographic location of the caller.
  • Call Recording
    Easily capture critical call details with call recordings. Call recordings never expire for the life of your account.
  • Call Transcriptions
    Our natural language processing produces high quality call transcriptions, allowing you to revisit conversations from past dates as needed.
  • Call Tracking
    Optimize marketing campaign performance and increase ROI. Attribute phone calls back to source, campaign, and even keyword.
  • Premium Integrations
    Integrate CallTrackingMetrics with popular CRMs, analytics tools, ad platforms and more. Easily sync data across multiple platforms.
  • Complete Contact Center Software
    Improve customer experience with global and scalable contact center features. Use CallTrackingMetrics as your complete virtual call center software.

Request a demo with a member of our sales team now to see why more than 30,000 customers trust CallTrackingMetrics for their call tracking, call routing, and call management needs.

Discover what you can do

Discover what you can do

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