Call Recordings and Transcriptions

Capture critical call details with call recordings and transcriptions

Discover what you can do

Discover what you can do

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This information will also be used to send additional information about CTM's products which we think is relevant to your business. If you do not wish to receive these communications, you can opt out at any time using the link provided in the emails or by contacting us directly.

When running a successful business or call center, your top priority is providing outstanding customer experiences. Call recording and transcription tools allow contact center managers to view conversation data in real-time, so that issues can be handled as they arise. 

You’ll also have access to historical data, allowing you to identify trends and call patterns, and then use those analytics to coach your team. 

Inbound and Outbound Call Recordings

As calls come into your advertising tracking numbers (or are placed outbound from your tracking numbers), you have the capability to record those conversations.

Call recordings are a great tool for sales, training, and management.

  • Never miss a detail. Call recordings allow you to revisit the conversations to double-check important information like phone number, email address, order numbers, and appointment dates.
  • Provide management with insight on how their employees are handling calls and allow them to revisit problematic conversations from unhappy clients. Recordings allow managers to review the conversation, better equipping them for handling the situation.
  • Audio files from your call recordings, as well as written transcriptions can be automatically emailed or texted to specific team members, or customers.
  • Call transcriptions transform the audio of your calls into speaker-organized scripts. This can be a great tool for reviewing calls quickly, spot-checking performance and identifying trends.

Request a demo with a member of our sales team now to see why more than 30,000 customers trust CallTrackingMetrics for their call tracking, call routing, and call management needs.

In Good Company

Helping brands, franchises, contact centers, and agencies scale marketing efforts and provide a more personalized customer experience

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Learn how CallTrackingMetrics is helping businesses track, manage and automate calls.

Katy Hunter

Sr. Director of Bing Ads Product Marketing

“CallTrackingMetrics is an important Bing Ads partner and one of the first call providers to leverage our new Offline Conversion Import APIs to track call conversions across our shared clients. This is a great new offering for the many advertisers who rely on telesales channels to connect with new and existing customers, and grow their business. With CallTrackingMetrics, customers can now connect their call conversion data back into their Bing Ads campaigns for better performance insights and campaign optimizations.”

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