Powerful Cloud Contact Center Software

Easily scale your contact center with no per-user or per-seat fees

Our innovative contact center software gives businesses full visibility into customer conversations, so that you can make intelligent business decisions based on real data. With no per-seat or per-user fees, our pricing structure allows you to easily scale your operations as needed. No matter how large your team grows, our cloud contact center software will grow with you.

Gain valuable insights

Our platform gives you real-time visibility into the day-to-day operations of your contact center. Our comprehensive reporting dashboards allow you to see where your contact center is operating efficiently, and where some things may need some attention.

Increase productivity with intelligent automation

Our advanced call management tools— smart call routing, smart dialer, call triggers, and more— give you the ability to customize your call management to fit your specific needs. Coupled with powerful conversation analytics like transcriptions, keyword spotting, and auto-scoring and tagging, you can boost productivity on day 1. Additionally, our software gives more visibility on all outbound and inbound channels so that you can view the success of all communications in one place.

Integrate with premium partners

Get a seamless flow of data across other important platforms with our premium integrations like Salesforce and Shopify. Integrate with your CRM, customer service software, marketing automation platforms, analytics partners and more.

Streamline your business

Our full-featured contact center software allows you to get the best of both worlds— marketing attribution and call tracking along with our cutting-edge call management solution. Why pay for expensive hardware and multiple applications when you can get everything you need to manage your contact center in one platform? Discover the CallTrackingMetrics difference.

Your privacy is important to us.

This information will also be used to send additional information about CTM's products which we think is relevant to your business. If you do not wish to receive these communications, you can opt out at any time using the link provided in the emails or by contacting us directly.

Modern & Scalable Virtual PBX

The cutting-edge alternative to bulky & clunky PBX phone systems

  • Easily Scalable
  • Unlimited Users
  • No Per-Seat Fees
  • Customizable Softphone
  • Replaces Existing Phone System
  • No Device or Hardware Costs
  • Smart Dialer Technology
  • Real-Time Reporting Dashboard
  • Auto Attendant (IVR)
  • Included Call Recordings
  • Geo-Routing & Call Triggers
  • Visibility on OB & IB Calling

Unified Cloud PBX Platform

Maximize every interaction and connect your teams under a unified cloud PBX platform

  • Call Tagging
  • Text Messaging
  • Call Transcriptions
  • Keyword Spotting
  • Flexible API
  • Click-to-Call Forms
  • Salesforce Integration
  • Route Calls by Salesforce Owner
  • Call Whispers
  • Post Call Agent Surveys
  • Shopify Integration
  • Marketing Attribution Capabilities

How much can I save?

Enter your current costs below to see how much you can save with our business phone system

Per-Seat Pricing Model

CTM Pricing Model

* This is a cost estimate. CTM charges per use fees for additional enhancements that could impact your overall monthly cost. Features that have additional costs are things like Transcriptions, Enhanced Call ID Lookups, Live Listen, etc. For a full proposal including all of the premium a la carte items that you wish to utilize please contact sales.