Easily scale your contact center with no per-user or per-seat fees
Our innovative contact center software gives businesses full visibility into customer conversations, so that you can make intelligent business decisions based on real data. With no per-seat or per-user fees, our pricing structure allows you to easily scale your operations as needed. No matter how large your team grows, our cloud contact center software will grow with you.
Gain valuable insights
Our platform gives you real-time visibility into the day-to-day operations of your contact center. Our comprehensive reporting dashboards allow you to see where your contact center is operating efficiently, and where some things may need some attention.
Increase productivity with intelligent automation
Our advanced call management tools— smart call routing, smart dialer, call triggers, and more— give you the ability to customize your call management to fit your specific needs. Coupled with powerful conversation analytics like transcriptions, keyword spotting, and auto-scoring and tagging, you can boost productivity on day 1. Additionally, our software gives more visibility on all outbound and inbound channels so that you can view the success of all communications in one place.
Integrate with premium partners
Get a seamless flow of data across other important platforms with our premium integrations like Salesforce and Shopify. Integrate with your CRM, customer service software, marketing automation platforms, analytics partners and more.
Streamline your business
Our full-featured contact center software allows you to get the best of both worlds— marketing attribution and call tracking along with our cutting-edge call management solution. Why pay for expensive hardware and multiple applications when you can get everything you need to manage your contact center in one platform? Discover the CallTrackingMetrics difference.
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