Powerful Cloud Contact Center Software

Easily scale your contact center with no per-user or per-seat fees

Our innovative contact center software gives businesses full visibility into customer conversations, so that you can make intelligent business decisions based on real data. With no per-seat or per-user fees, our pricing structure allows you to easily scale your operations as needed. No matter how large your team grows, our cloud contact center software will grow with you.

Gain valuable insights

Our platform gives you real-time visibility into the day-to-day operations of your contact center. Our comprehensive reporting dashboards allow you to see where your contact center is operating efficiently, and where some things may need some attention.

Increase productivity with intelligent automation

Our advanced call management tools— smart call routing, auto dialer, call triggers, and more— give you the ability to customize your call management to fit your specific needs. Coupled with powerful conversation analytics like transcriptions, keyword spotting, and auto-scoring and tagging, you can boost productivity on day 1. Additionally, our software gives more visibility on all outbound and inbound channels so that you can view the success of all communications in one place.

Integrate with premium partners

Get a seamless flow of data across other important platforms with our premium integrations like Salesforce and Shopify. Integrate with your CRM, customer service software, marketing automation platforms, analytics partners and more.

Streamline your business

Our full-featured contact center software allows you to get the best of both worlds— marketing attribution and call tracking along with our cutting-edge call management solution. Why pay for expensive hardware and multiple applications when you can get everything you need to manage your contact center in one platform? Discover the CallTrackingMetrics difference.

Request a Free Demo

Request a Free Demo

Your privacy is important to us.

This information will also be used to send additional information about CTM's products which we think is relevant to your business. If you do not wish to receive these communications, you can opt out at any time using the link provided in the emails or by contacting us directly.

Real-Time Reporting

Analyze customer conversations & use that intelligence to inform business decisions

Activity Reports

Discover what's driving customer conversations & engagement

Live Agent Dashboard

Monitor agent activity & understand how they are spending their time

Caller Insights

Ensure every call is automatically routed to the appropriate agent

Call Flows

Create call flows to deliver best-in-class customer experiences

Integrate With Popular Tools You Already Use Every Day

AMP Logo
Salesforce Logo
Google Ads Logo
Slack Logo
Hubspot Logo
Marketo Logo
Shopify Logo
Acquisio Logo
Google Analytics Logo
Bing Ads Logo
Optimizely Logo
WordPress Logo
Google Marketing Platform Logo
Kenshoo Logo
Bizible Logo
Zapier Logo
Stripe Logo
Unbounce Logo
Marin Software Logo
Instapage Logo

The CallTrackingMetrics Advantage

Maximize every interaction and connect your teams under a unified contact center platform

  • No Per-Seat or Per-User Pricing
  • Customizable Reporting Dashboards
  • No Device or Hardware Costs
  • Replaces Existing Phone System
  • Text Messaging
  • Geo-Routing & Call Triggers
  • Easily Scalable
  • Hundreds of Integration Capabilities
  • Flexible API
  • Included Call Recordings
  • Local Presence for OB Dialing
  • Live Onboarding
  • Customizable Softphone
  • Salesforce Integration
  • Route Calls by Salesforce Owner
  • Marketing Attribution Capabilities
  • Customizable Scorecards
  • Click-to-Call Forms

How much can I save?

Enter your current costs below to see how much you can save with our business phone system

Per-Seat Pricing Model

CTM Pricing Model

* This is a cost estimate. CTM charges per use fees for additional enhancements that could impact your overall monthly cost. Features that have additional costs are things like Transcriptions, Enhanced Call ID Lookups, Live Listen, etc. For a full proposal including all of the premium a la carte items that you wish to utilize please contact sales.

X