Innovative, Cutting-Edge Cloud Contact Center Software

Easily scale your contact center with no per user or per seat fees

We’re here to disrupt the world of contact center software. Our innovative contact center software is a game changer. Pay no per user fees. Pay no per seat fees. Our pricing structure is simple, allowing you to easily scale your operations when needed. No matter how large your team grows, our cloud contact center software will meet your needs.

Get better visibility

Our platform gives you real-time visibility into the day-to-day operations of your contact center. Our comprehensive reporting dashboards allow you to see where your contact center is operating efficiently, and where some things may need some attention.

Increase productivity

Our advanced call management tools — smart call routing, auto dialer, call triggers, and more — give you the ability to customize your call management to fit your specific needs. And conversation analytics are included, too — transcriptions, keyword spotting, and more. Additionally, our software gives more visibility on outbound calls along with inbound calls.

Integrate with premium partners

Get a seamless flow of data across other important platforms with our premium integrations like Salesforce and Shopify. Integrate with your CRM, customer service software, marketing automation platforms, analytics partners and more.

Streamline your business

Our full-featured software allows you to get the best of both worlds — marketing attribution and call tracking along with our cutting-edge contact center solution. And the feature set of our contact center solution grows each and every month.

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How much can I save?

Enter your current costs below to see how much you can save with our contact center software

Per-Seat Pricing Model

CTM Pricing Model

* This is a cost estimate. CTM charges per use fees for additional enhancements that could impact your overall monthly cost. Features that have additional costs are things like Transcriptions, Enhanced Call ID Lookups, Live Listen, etc. For a full proposal including all of the premium a la carte items that you wish to utilize please contact sales.

The CallTrackingMetrics Advantage

Maximize every interaction and connect your teams under a unified contact center platform

  • No Per-Seat or Per-User Pricing
  • Customizable Reporting Dashboards
  • No Device or Hardware Costs
  • Replaces Existing Phone System
  • Text Messaging
  • Geo-Routing & Call Triggers
  • Easily Scalable
  • Hundreds of Integration Capabilities
  • Flexible API
  • Included Call Recordings
  • Local Presence for OB dialing
  • Onboarding Webinars
  • Customizable Softphone
  • Salesforce Integration
  • Route Calls by Salesforce Owner
  • Marketing Attribution Capabilities
  • Customizable Scorecards
  • Click-to-Call Forms

Real-Time Reporting

Analyze customer convesations & use that intelligence to inform business decisions

Call Reports

Understand exactly what is driving phone calls

Live Agent

Call center agent performance reports

ROI Reports

Optimize your marketing ROI and streamline workflow

Agency Level

Agency performance reports by client