Our Team

Departments

Join Our Team

Let’s build something together.

Kerri Hale

Corporate Accountant
Leveraging a 15 years in accounting, I came to CTM with a comprehensive accounting background that includes A/P, A/R, general accounting, inventory management, and fixed assets. I am really looking forward to creating/simplifying accounting processes, automation, and serving CTM's external and internal customers. I enjoy spending time with my family, boating, and taking yoga and Bjj classes.

Lola Ikusika

IT Support Specialist
As an experienced IT support Specialist that has worked in the academic institution, I am very excited to be a part of a visionary Company like CTM that is customer service oriented with an outstanding innovative approach. Out of the office, I love to spend time with my family, listen to interesting audiobooks & I love good music!

Ryan Hill

Customer Success Associate
I am a highly experienced Customer Success Manager who is passionate about maintaining customer relationships and problem solving.

Becca Bilson

Numbers Acquisition Specialist
With a background in customer service and e-commerce, my main focus is on providing the best customer experience possible. Outside of work, I enjoy health and fitness as well as playing with my adorable pets.

Raj Patel

Software Engineer I
I am a recent college graduate who is very excited to be apart of CTM. I look forward to designing and implementing new features that our customers will enjoy. I am also looking forward to working with the experienced individuals on the CTM team and hope to soak up the knowledge that their experiences bring.

Gabi Thinnes

HR Coordinator
I am very excited to join the team here at CTM, bringing my previous experience in HR practices along with utilizing my current education in I/O Psychology. I have a passion for helping organizations create a thriving culture and creating the best environment for employees. Out of the office I compete in Show Jumping competitions throughout the country and enjoy finding new hikes in the area with my dog!

Eric Schwartz

Software Engineer II
With 4 years of software engineering experience under my belt, I am excited to contribute to CTM's innovative products and work to improve the customer experience. When I'm not coding, you can find me jamming on my guitar or playing a board game.

Sheriff Daramy Jr.

Mobile Application Developer
With over 25 years of experience in software architecture, project management, and customer relations, I love creating business solutions that make work-life easier. When I'm not working, you can find me learning about the latest in technology, listening to an audiobook, or running a few miles a day to reset and clear the mind.

Doug George

Customer Success Manager
I have 20 years in the telecom industry with experience in sales, operations, project management and customer service. My goal is to help clients meet and exceed their goals while providing a great customer experience. Outside of work, I love to spend time with my wife and 2 kids, we enjoy traveling but most of our time is spent watching our boys play sports and we love it.

Tony Mottram

Customer Support Engineer
I come to CTM with 15 years of Customer Service and Technical Support experience. My goal is providing efficient and satisfying solutions to our customers. Outside of work I am an avid movie and music buff. I am very excited to be part of the CTM team and what I can bring to the table to enhance our customers experience.

Joe Nasser

UI Engineer
I bring over 15 years of UI experience with me to CTM in hopes of developing user-friendly experiences that empower our customers to make the most of our product. When I'm not manipulating pixels, I enjoy spending time with my family, watching Detroit sports, and advocating for the return of the <blink> tag.

Aleia Osborne

Professional Services Consultant
I’m very excited to be a part of the CTM team. I come with over 10 years of experience in onboarding/implementation and project management under my belt. Looking forward to working with clients to provide the best service experience each step of the way.

Josh Sharpe

Vice President, Engineering
My foremost responsibility is supporting and growing the CTM engineering team as they work to build the CTM of tomorrow. I bring with me 15 years of experience building large scale websites and leading software teams at companies like MotoRefi, LivingSocial and Groupon. When I'm not in the office I like to find new hikes and explore the outdoors with my family.

Ryan Harvin

Customer Support Engineer
I have a professional background in technical support and customer service. I’m a solution-oriented individual with a very strong work ethic, who enjoys solving technical problems. I’m excited to be apart of the CTM family, and to utilize my training and acquired skills to help CTM Customers meet their goals.

Braxton Croley

Customer Support Engineer
My passion for learning has always been a big part of my identity. My customer service experience has been the foundation for my technical skills and has since helped shape me into the professional I am today. I always start my day with a saying, “Begin each day as if it were on purpose.”

Beth Alemu

Customer Success Associate
As an experienced Customer Success Manager with a history of working in the information technology and services industry I am passionate about clients and building partnerships. When I am not serving as my clients #1 ally, I am somewhere outdoors or curled up reading a book.

April Marrs

Controller
As a professional with over 15 years of experience in Finance & Accounting Management with practice in both public and private industry, I am excited to be with CTM and provide my financial and strategic experience to support this organization and its growth. I have a passion for developing initiatives that will add value back to organizations in the form of growth, improved performance, increased efficiencies and cost savings. The accounting nerd in me finds this fun! But outside of work, you will find me in the gym as I have a love for Health & Fitness or traveling to different beaches all over!

Rebecca Maslar

Sr. Manager, Growth Marketing
As a growth marketer who has spent my career in the hospitality and SaaS industries, I am excited to bring my experience creating loyal and engaged customers to CTM. My goal is to make sure CallTrackingMetrics customers are having a great experience, growing with us, and sharing all of it with their friends and colleagues. Outside of the office you can find me exploring new places with my husband, while enjoying great food and drinks along the way.

Sean Nidecker

Enterprise Account Executive
My career has been focused on working with Fortune 1000 customers in the telecommunications industry, assisting them in meeting their business needs with targeted technology- from hard wired to software defined. I'm excited to bring to bear for our enterprise clients, my enthusiasm for building relationships and finding the best solutions to achieve their goals.

Amadou Bah

Customer Support Engineer
I am very excited to join CTM. With years of background in Technical Support, Software Implementation, and Customer Service, I come to CTM with a mindset of troubleshooting technical issues while helping customers use the system according to their business needs. I approach technical issues and requests with customer success in mind. When I am not working, I enjoy spending time with my son and taking him to new places.

Garry McWatters

Customer Success Manager
With a well balanced high energy yet laid back personality, I use my 15 years of customer service experience in banking and insurance to help provide our customers with a partnership they can trust. I strive to build relationships that will last and deliver the best service possible. We only win if you're reaching your goals.

Holly Mallos

Manager, Talent Acquisition & Development
I come with over 15 years of combined recruiting and corporate communications experience, helping companies find and retain the best talent in the market. I believe the perfect candidate doesn't always need to check all the boxes--drive and a strong culture fit are a big part of the equation too. When I'm not searching for CTM's next best hire, you'll find me on the sidelines cheering for my kid's sports teams, or hunting down live music.

Tim Cronin

Director of Professional Services
I’m very excited to be a part of the CTM team! For over 20 years I have been involved with SaaS implementation, onboarding and client projects. I’ve led teams of various sizes and my passion is in helping enable clients to have a great experience when working with professional services. When I’m not working, I enjoy spending time with my family, running around to my children's activities, and traveling.

Tony Glass

Account Executive
I am a SaaS solutions professional who uses experience from various sectors to help identify customers' needs and implement a robust and scalable solution. Something that excites me about joining the team here at CTM is the core goal of driving positive outcomes for our customers, and working with a team that has your unique needs in mind always makes for a fun environment. When I'm not in the office, I like to spend time outdoors, playing music, and going on adventures with my family.

Shannon Duvall

Director of Human Resources
I’m excited to join CTM, bringing with me nearly 15 years of experience within every discipline of HR. I’m passionate about people and love helping to shape our culture through identifying and hiring the best-of-the-best to join our team and assist our customers. Outside of work, I spend my free time trying new restaurants with my husband, watching sports, or cuddling with my pups.

Todd Fisher

Co-Founder, CEO
I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.

Laure Fisher

Co-Founder, COO
Coming to CTM with a background in software project management and finance, I oversee the operations of the company. From finance, to HR, marketing and customer service, I try to provide customers and our internal team with the tools and processes they need to be successful. I have 10+ years experience as a management consultant, as well as years in the fashion industry. And yes—I am also Todd's wife.

Merry Keane

Revenue Operations Manager
I started my career in marketing and promotions for radio stations before transitioning into sales in the travel industry. While the travel industry wasn't the perfect fit, it was where I developed my taste for sales and service which eventually led me to CallTrackingMetrics.

Bob Graw

Director, IT
I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.

Jessica Michaels

Product Coach
As a Product Coach, I help onboard our new team members, as well as manage our professional training programs for our client base. I am a Google Certified Partner with experience working in both AdWords and Analytics and specialize in analyzing and optimizing marketing campaigns, using CTM's technology. I'm a nerd for all the latest technologies and love working in the industry!

Trisha Hand

Professional Services Manager
Previously I have provided internal Business Systems Support in large organizations, helping sales teams and senior managers utilize telecom and reporting tools. Now I support the customers of CTM with their technical needs and porting requests. I enjoy helping CTM customers with their number swapping.

Jason Smith

Sales Engineer
I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.

Kara Kizior

Enterprise Customer Success Manager
My goal is to ensure successful utilization of the CTM platform for new clients. With a background in call center management and years of corporate training experience, I enjoy helping people understand how their business needs and our software can yield wonderful results.

Peter Bacon

Customer Success Manager
With almost 20 years in the technology industry I've done everything from changing printer toner to spinning up firewalls and everything in between. Providing a good customer experience is always the priority. Learning new systems is a rewarding challenge and helping customers become the software expert is key to a successful engagement.

Erika Rollins

Director of Marketing
I have over 15 years of combined Marketing and Creative experience in the technology, education and digital marketing industries. I am a brand ambassador by day, and a print nerd by night. My area of expertise is building creative marketing and communication strategies that drive brand awareness, product demand, and customer advocacy. Outside of work, you'll find me hanging with my family, enjoying great food & wine, and looking for excuses to redecorate my home!

Matt Horstmann

Senior Customer Support Engineer
My background is in customer service and IT systems administration, so it should be no surprise that I enjoy solving problems and helping customers achieve their goals. The supportive, creative and inclusive culture at CTM, and the dynamic nature of our services, provides ample opportunity to contribute my ideas and develop skills in multiple avenues. My primary focus is listening to the customer and providing the best solution to their needs.

Sheri Thomas

Senior Customer Support Engineer
I have over 10 years of progressive Customer Service and Project Management experience, working in call centers and overseeing projects, both large and small. My goal is to successfully end every customer communication with a solid resolution and the highest level of satisfaction. No question is ever too small or too big!

Kate Batz

Professional Services Consultant
I love helping clients solve their operational pain points with new technology. Having a background in software implementation and a keen eye for detail, I pride myself in providing the ultimate in individualized service. When not busy showing cat memes to my cats, I can be found watching hockey or taking in a concert.

Frank Roberts

Director of Customer Support
I am excited to be part of the CallTrackingMetrics team. I have 35 years experience in voice and data technology and customer service. I always strive to deliver the most effortless customer experience possible. Your happiness is paramount to my success.

Kevin Knapp

Senior Customer Support Engineer
I am a customer advocate at heart with a technical background. I have 20 years of customer service experience in varied environments and I enjoy building strong, healthy, professional relationships. When I am not working, I am a husband, father, PC gamer and woodworking hobbyist.

James Wicks

Professional Services Consultant
With over ten years of customer service experience, it is my goal to serve CTM customers and resolve any issues. With experience in call centers on the frontline and as Customer Service Project Manager, I bring a unique perspective to the CTM team. I will always do my best to help!

Ken Sylvain

Director of Customer Success
From cutting my interactive teeth at AOL to building a client relationship team at ADP, I have been in client relations for 20 years. I enjoy helping companies leverage technology to grow their business. At CTM I take a share the love approach to partnering with our clients to serve success.

Alex Murphy

Sr Customer Support Engineer
Having previously worked for Apple Inc., I know the true meaning of customer service, and discovered that problem-solving is a true passion of mine. At CTM, it is my goal to always give customers 110% with each interaction. Bring me a problem, and I will provide a solution!

Jonathan Morgia

Account Executive Team Lead
After spending the past 11 years in the telecom industry, I am very excited to bring my experience to the CTM Team. I believe in hard work, integrity and delivering on my commitments, all while having fun, and developing great relationships with our clients. When I am not at work, my wife and I love being outdoors and using free time to travel. All other hours are spent on the golf course, avoiding "3 putts" and "3 off the tee".

Nicole Morrison

Product Manager
I'm a customer advocate with a love for problem solving, my main objective is to provide world class service. I have a background in software technical support and project management. In my spare time I enjoy spending time with my husband and daughter, coaching youth softball, traveling, and of course, watching the Dallas Cowboys.

Jeremy Wingate

Vice President, Revenue
I bring over 15 years of Sales, Customer Success and Account Management experience to my role at CTM. I’ve worked at Marketing and Public Relations SaaS companies where I’ve led teams that are driven to help customers succeed. In general, I love to help people and to assure customers have the best experience possible.

Emily Dye

Customer Support Engineer
I have over 15 years of customer service and support experience. I look forward to building relationships with CTM customers and providing them with the best support possible. When not at the office, I can be found cheering on the Nationals, or out listening to live music.

Courtney Tyson

Strategic Partnership Manager
I’ve spent my career in the media and SaaS worlds, collaborating with top corporations and brands. My passion is partnering with clients to best understand their business objectives and personal wins in order to help drive success. As your customer success manager, I look forward to getting to know you and your business, and serving as an extension of your team!

Joanna Dinh

Software Engineer
I'm a bright-eyed, recent college graduate excited to be stepping into the SaaS world and making a difference to the products we deliver. There's always an opportunity to learn and I'm in the right place with the right people to do it. In my free time, I'm immersed in magical books or playing with my fluffy dogs.

Kevin Pedini

Creative Team Lead
I've been a website developer and designer for the past 18 years working with and for a host of marketing agencies around the country. Outside of the office I enjoy spending time with my family and performing as a solo acoustic musician around the Mid-Atlantic region.

Ian Martin

Customer Support Engineer
My entire work career has been in customer service and support. I started in the service industry and was able to quickly become a technician at Apple. I enjoy solving solving problems and making everyones day better however I can. If i'm not working hard, you can catch me playing any number of xbox games or catching up on all the shows I'm missing!

Andrew Carpenter

Customer Support Engineer
What do you get when you combine a passion for fixing things, with attention to detail? You get me! With over 10 years of professional Customer Service and Project Manager experience, I am confident that I can help make the world a better place, one solution at a time. I do my best to approach every issue with a 'How can I help?' attitude. When I'm not saving the world, you can hear me singing my heart out or doing anything artsy, whether it's photography, graphic design, or a fun DIY project.

Patti Poole

Account Executive
I've spent over 20 years in Sales and Account Management helping customers solve their business needs. I pride myself in getting to know my customers and the challenges they are facing so I can provide them with the best solution. In my spare time I enjoy hanging out with my husband and 3 cats (Coco a.k.a Lovey; a Traditional Applehead Seal Point Siamese, Button a.k.a Button Girl; all black, and Peanut a.k.a The Peeps; a calico), attending my daughter's swim meets, visiting my frat boy son at WVU, and zipping around town blasting music in my bright red VW Beetle.

Kristina Stotler

Business Development Representative
I have 20 years experience in sales and customer service. I'm excited to provide CTM's clients with a knowledgable, thorough and friendly experience to help them meet their needs to grow their business. If I'm not at work, you can find me spending time with my family. My husband and I have two awesome teenagers and three very awesome dogs. We all love the water and most days you can find us paddle boarding. Any other free time is spent running our family photography business.

Chris Todd

Sr. Manager, Demand Generation
I’ve spent the better part of my career as a digital strategist, for both agencies and startups. I’m a digital marketing ‘generalist’ with deep experience in inbound and paid acquisition strategies. I spend most of my work day telling stories through data and apologizing for speaking in acronyms. When I’m home, my daughter keeps me very busy. And I reserve any extra time for being a comedy and podcast nerd.

David Cremen

Customer Success Manager
By leveraging more than 25 years of experience in the Wireless and Publishing industries I provide a fresh perspective on your business challenges and I bring a significant amount of sales and customer service experience to the CTM Team. Helping you exceed your goals will be the foundation of our partnership and I look forward to working with you.

Jean Edwards

Number Acquisition Specialist
With over three decades of customer service experience across many industries, my core strength is helping customers achieve successful results, quickly. I am excited to bring my skills and experience to the CallTrackingMetrics team to ensure our clients have a positive experience when it comes to purchasing new phone numbers, and porting over existing numbers.

Lisa Salvatore

Sr. Manager, Paid Media
I am excited to use my paid media knowledge and expertise every day at CTM to promote our call tracking and contact center solution to businesses interested in personalized customer experiences and actionable, attributable insights. My mantra is strategize, execute, analyze, and optimize. I began my marketing career nearly 15 years ago in the tourism and hospitality industries before quickly moving into the world of digital paid media where I partnered with clients in the automotive, education, charitable giving, real estate, home services, and software verticals. In addition to everything digital marketing, I also love running, live music, and cats.

Chris Nalley

Customer Support Engineer
I bring 15+ years of customer service experience to CTM. My background as an Apple technician means that I love solving problems and I will always do my best to resolve an issue. Outside of work I am huge football fan (Ohio State) and gamer.

Frances Miller

Marketing Creative Producer
As a graphic designer who has spent the past four years engulfed in marketing at a startup, I am excited to bring both my design and marketing skills to the CallTrackingMetrics team and to create beautiful graphics for your viewing pleasure. Outside of the office, I'm also serving as the Communications Director for AIGA Baltimore and enjoy being active outside whenever the sun is shining.

Rick Ruth

Director of Product Management
Served in the telecommunications industry with 20 plus years experience in Sales, Product Marketing, Product Management. My interest has always been geared towards new innovative technologies that could help companies and consumers be more efficient and successful. My passion is to deliver new products or feature enhancements to improve the overall customer experience.
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