Flexible Support Options

Take your call tracking to the next level.

Get Started Request Info

Support
Options


Accelerator Packages

Get up and running quickly with one of our Accelerator Packages. Our experts will configure your account for success.


Premium Support

Dedicated account managers and priority issue response time. 24/7 option is available for around-the-clock support.


Standard Support

All CTM plans come backed by our Standard Support, which includes phone, email, and chat options.

Accelerator
Packages

Select the packages you need

Let our team of experts do the heavy lifting with our Accelerator Packages. Our implementation team will configure your account and set up complex integrations, allowing you to get up and running quickly. Select from a variety of packages, and rest assured that it will be done just the way you want it.

  • Salesforce Integration Configure open-CTI phone, lead and activity mapping, data flow between systems, and training.
  • Account Immersion Configure numbers, reporting, and user access levels, and train your team for a fast start.
  • Bulk Number Setup Purchase numbers in correct areas in any country, and configure routing and sources.
  • Google Integration Link accounts, setup to get information flowing correctly, and training.
  • Call Queues & Softphone Recommend and implement configurations, purchase and configure numbers, and training.
  • Georouting Configure router to send calls to your locations, and purchase and configure numbers.

Premium
Support
Options

Premium Support

  • Dedicated support engineer
  • Account manager to oversee account
  • Dedicated support hotline
  • Monthly training on features
  • Bi-weekly check-in calls
  • Response time guarantees within business hours

Let's talk about how we can support your business.
+1 800.577.1872

Premium Support 24/7

  • Dedicated senior support engineer
  • Account manager to oversee account
  • Dedicated support hotline
  • Monthly training on features
  • Weekly check-in calls
  • Response time guarantees 24/7/365
  • Round-the-clock emergency coverage
  • Proactive issue monitoring

Standard Support

  • General troubleshooting included with all CTM plans: Essentials, Advanced, and Elite
  • You can connect with our support team via email, phone, and online chat
  • Our team is available Monday-Friday from 7:30am - 7:30pm, EST
  • Access to library of help documentation and weekly webinars
week 1 week 2 week 3 ongoing
Standard Support Sign up Onboarding call & setup Progress call/check-in Complete the Starter Kit Email, phone, and chat support
Available Options Great time to add Accelerator Packages Consider Premium or Premium 24/7 support

Download the single-page support plan overview (PDF)

Download