Premier Help Desk

Solving complex problems, fast

Get Expert Help and Troubleshooting On Demand

Troubleshooting and optimizing your CallTrackingMetrics account on your own can be a challenge. Designed as an all-in-one software solution, there’s a lot of moving parts. That’s why we’ve created our Premier Help Desk to help you quickly solve any problems you’re facing and get back to business.

The Premier Help Desk’s tight-knit team of agents is dedicated to learning the ins and outs of your unique account. This means that when a routing challenge arises, a workflow isn’t functioning the way you expect, or your agents need training on a custom integration, our Premier Help Desk agents are there to help resolve the issue with your deadline in mind.

With premium features like 1-on-1 screenshare meetings and regular account health checks, we recommend our Premier Help Desk for all those looking to get the greatest value possible out of their CTM subscription.

The service you can expect

Dedicated support team

Expedited response times

Proactive recommendations and configuration changes

1-on-1 screenshare meetings to discuss your account

Quarterly account health checks

Premier Help Desk Services

Premier Help Desk

  • Highly-Experienced Support Team
  • Expedited Response Time
  • Quarterly Account Health Checks
  • Screenshare Meetings (2 hours)

Premier Help Desk: Enterprise

  • Dedicated Support Agent
  • Guaranteed Response Time
  • Quarterly Account Health Checks
  • 1-on-1 Agent & Admin Training
  • Screenshare Meetings (4 hours)

Is Premier Help Desk right for you?

CTM’s Premier Help Desk is a great fit if you:

  • Use CTM’s software extensively
  • Experience high call volume
  • Need expert support with quick turnaround
  • Use complex workflows, custom integrations, advanced routing, etc.
  • Want regular technical consultation and guidance

Interested in learning more?

We can build your perfect solution

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