Save time and energy by capturing key details from the conversation without having to listen to the recording.
CallTrackingMetrics speech analytics uses cutting edge technology to transforms the audio of your calls into speaker-organized scripts that are analyzed by the software for particular keyword patterns. This can be a great tool for reviewing calls quickly, spot-checking performance, and identifying trends in your conversations.
Transcriptions power our keyword spotting technology by having our system analyze the call transcriptions for the presence of particular words and then take a variety of actions such as exclude the call, send an email, rate the call, convert the call, or tag the call.
This feature gives you instant categorization of your calls based on patterns identified, allowing you to quickly evaluate the quality of your sales and support calls and automatically add conversions and ratings for your call based on what keywords are found.
Here are just some of the ways you could use keyword spotting:
Voice analytics services are available on all of our plans as part of the transcription service.