Caller Insights

Gather rich caller profile data about every caller

Want to know more about who’s calling before you even pick up the phone? Leverage CallTrackingMetrics’ Caller ID and Caller Insights and gain rich profile data about your callers. You’ll instantly know more about your caller so you can tailor your approach to improve the call experience. This information is also incredibly useful if you would like to build mailing or email campaigns from your call list.

Caller Insights

Basic Caller ID Data

  • Name
  • Phone number
  • Location

Enhanced Caller Insights Data

  • Name
  • Phone number
  • Address
  • Email address
  • Social media profile links
  • Income
  • Gender
  • Education
  • Presence of children

These Caller Insights can also be used in conjunction with our Smart Router feature to route calls based on a caller’s profile. For example, route callers from a particular income bracket to a specific group of agents in your call center or route callers with children to a queue that plays hold messages tailored to them.

Basic Caller ID is included in all of our per-minute pricing. Caller Insights is a small additional per-caller fee. The Smart Router is available on our Advanced plan (see pricing).