With Call Criteria, you’ll understand your call handlers performance.
- Are they using proper greetings?
- Are they actively listening to the needs of your customers?
- Are they knowledgeable and resolve customer issues?
- Are they converting prospects into sales or appointments?
Call Criteria specializes in analyzing and accurately scoring your inbound and outbound calls and reporting actionable agent performance…all at a scalable price point that is far less than what it costs you today. All calls or just designated calls in CallTrackingMetrics will automatically be scored by Call Criteria’s dedicated team of HUMAN analysts within 24 hours at a cost of only $0.12 to $0.17 per minute.