Improve agent productivity and performance when you add Zoom call and event tracking to your CTM account.
CTM’s new Zoom integration offers you another way to track and analyze key metrics around campaign performance and agent productivity. By adding Zoom calls and events to your list of tracked activities via our new, real-time Agent Dashboard, you can get a full and transparent picture of how agents are dividing their day between Zoom calls, webinars, and events, in addition to time spent on calls, meetings, and chats on other platforms. With more data, you can benefit from broader tracking, improved agent productivity, and better campaign results.
What else does CTM’s Zoom integration offer?
- Zoom activities logged alongside ads, forms, calls, etc.
- Instant user mapping connecting CTM and Zoom
- Access to Zoom video recordings from your call log
- Automatic storage of Zoom activities in your CTM account
- Real-time Agent Dashboard for better performance
This integration is available is currently only available to CTM customers on Growth or Connect plans with a Zoom Administrator Account.