Power all of your customer conversations in one tool
Deliver exceptional, personalized customer chat experiences with Drift and CallTrackingMetrics. Our integration with Drift, an AI-driven chat tool, allows your agents to engage with customers on your site in real-time using Drift, yet manage those conversations within one unified Activity Log in CallTrackingMetrics.
Eliminate the need for agents to switch back and forth between multiple platforms to manage customer conversations. Do it all by leveraging the Drift UI on your site, yet streamlining your team’s ability to respond to chats as well as phone calls, texts, and form fills all within CTM.
How does the integration work?
You will connect your Drift account to CTM in order to route Drift chats into a CTM chat flow. A Question/Response scenario will need to be set up within Drift in order to properly route the chats to CTM. From there, your chats will automatically populate within the CTM Activity Log for your agents to manage alongside other customer interactions. To learn more about setting up the integration, visit our Help Center.
Key benefits of the Drift integration
• Maintain the Drift UI and chat experience on your site, yet leverage CTM’s Activity Log to manage all of your customer conversations in one place
• Empower agents to personalize the interaction with insights from CallTrackingMetrics around visitor path and history with your company