Notifications provide instant visibility into your advertising call tracking program
What are Call Notifications?
Call notifications are customizable alerts that can be sent immediately after a call, or based on a regular time frame, such as weekly or monthly. Common uses for notifications include for missed calls, form submission alerts, specific tracking source alerts, regular call volume reports, voicemails, and time-specific agent reports.
Call notifications are customized reports or alerts that can be strategically sent after each call, text, or FormReactor form entry. Notifications can also be sent as daily, weekly, or monthly digests. They are flexible and easily defined to enhance overall workflow. For example, you may want to receive a phone call or text message each time a new phone call comes in through one of your specific tracking numbers.
Or, call center managers may want a text notification each time a call goes unanswered so that they can follow up. Many advertising agencies set up recurring weekly or monthly notifications that are sent directly to clients to keep them informed on campaign performance.
You choose the conditions that you wish to trigger notifications, how we should send the notification to you, when it should be sent, and who will receive the notification.
Every phone call is critical, especially when trying to measure advertising ROI, and these notifications serve as an instant alert system on campaign and call center performance. Improve customer service experience and have complete visibility into campaign and agent performance with reporting notifications.