The recent rise in robocalls has been a nuisance for businesses and consumers
alike. For digital marketers and contact centers, spam calls have a real impact on
your reporting data as you’re focused on tracking every single call your team
CallTrackingMetrics is committed to working with our carriers to ensure that the
numbers we provide are not involved in any traffic pumping, war dialing, or
phone hacking schemes. Our internal tool, called Spam Detective, also helps to
detect and reduce the occurrence of spam calls.
“In 2019, more than one-in-three calls
were unwanted robocalls.”
Stop a spam call before it even reaches your team. Spam Detective adds an
additional layer of protection to your phone numbers by automatically
detecting if a caller appears suspicious. If so, they will be routed to a menu
or or required to complete a CAPTCHA before reaching a live agent.
Spam Detective automatically strips these calls from your reporting so that
your data accurately reflects legitimate calls coming in from your
Learn about the six ways
to curb spam calls on CTM.
Our Spam Detective service is powered by Nomorobo, which automatically
analyzes millions of real calls to detect robocalling patterns and to catch voice
spammers spoofing their Caller ID. If a spam call is identified, you can choose to
handle that call differently. The Spam Detective will tag calls as spam and route
those calls through a CAPTCHA or a voice menu that prompts the callers to make
a keypress to get any further.
With an accuracy rate of over 98% and a false positive rate that’s less than 0.25%,
you can be sure that bad calls are blocked and good calls get
through—protecting your agents from wasting their valuable time answering
useless phone calls.
Learn more about preventing spam calls with Spam Detective on a live product demo