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CTM Knowledge Base

Welcome to the CallTrackingMetrics knowledge base. Here you can find help articles, documentation, and training videos to help keep your CTM account running smoothly. Discover new tips and tricks by attending one of our live training or check-in on the status of a trouble ticket. You can also join in on the conversation in our community.

Ticket Portal

Use our ticket portal to submit tickets for CTM issues to our support team. You can manage them here too!

Submit a Ticket

Starter Kit

A collection of knowledge base articles to help new clients discover settings and configure their new accounts.

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Professional Services

Offers industry best practices and deep product knowledge to ensure return on your investment and fast implementation.

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Release videos

Catch up on the latest, most impactful new features and enhancements we release through short, informative videos.

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Academy

A 5 day, live interactive workshop that offers a hands-on experience from core concepts, Integrations, Attribution, to advanced routing & concepts.

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Recorded Training

A library of recorded webinars, workshops, and specialized training. With topics geared for beginners to advanced users.

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