Flexible Support Options

Take your call tracking and management to the next level with our flexible support options

Support Plans

All CTM plans include standard support to help get you up and running quickly

Standard Support Features:

  • Basic troubleshooting and technical support
  • Email, phone, and chat support
  • Available Monday-Friday from 7:30am-7:30pm EST
  • Access to Online Support Center and help documentation

Premium Support Plans add a dedicated engineer and a more hands-on, consultative approach to managing your account.

Premium Support Business Hours:

  • Dedicated support engineer
  • Dedicated support hotline
  • Response time guarantees within business hours
  • 2 University Seat Registrations

Premium Support 24/7:

  • Dedicated senior support engineer
  • Weekly check-in call with engineer
  • Dedicated support hotline
  • Response time guarantees 24/7/365
  • Round the clock emergency coverage
  • Proactive issue monitoring
  • 4 University Seat Registrations

Accelerator Packages

Let our team do the heavy lifting to get your account perfect. Purchase packages or create your own.

Let's Talk

It’s the perfect time to talk about additional support options for your business