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Recorded Academy Training
Support Hub › Recorded Academy Training
Last Updated: 11/21/2019
Academy Workshops
Workshop Part 1: (2.5 hours) Intro to CTM Part 1
Watch it now on-demand
This class is a great introduction to the basics of our platform.
Workshop Part 2 (2.5 hours) Intro to CTM Part 2
Watch it now on-demand
In this class, we’ll take a deeper dive into some of the cool features we offer.
Workshop Part 3: (2.5 hours) Attribution, Analytics & AdWords
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Our experts explain search keywords, and how they integrate with call tracking.
Workshop Part 4: (2.5 hours) Marketing & Agency Tools
Watch it now on-demand.
Learn core features that support marketers and agencies, including white labels, reseller tools, sub-account structures & more.
Workshop Part 5: (2.5 hours) Contact Center Tools
Watch it now on-demand.
Learn how CTM can double as cloud infrastructure for your busy (or remote) contact center.
Academy Fundamentals
Fundamentals:New to CTM (45 minutes) New to CTM
Watch it now on-demand
This webinar will cover quick account setup basics, helpful tips and training resources, and optional add-on services to make the most of your account.
Academy Fundamentals: Attribution, Google Ads, & Analytics (45 minutes)
Watch it now on-demand
This webinar will cover quick account setup basics, helpful tips and training resources, and optional add-on services to make the most of your account.
Academy Fundamentals: Advanced (45 minutes)
Watch it now on-demand
This webinar will cover quick account setup basics, helpful tips and training resources, and optional add-on services to make the most of your account.
Academy Spotlight Webinar
Spotlight Webinars
Spotlights are topic-based live webinars that highlight a CTM feature or how specific industries are utilizing our software and tools.
- Go Beyond the Phone Call: Ways to Engage Your Customers with Texting.
- Meet the CTM FormReactor®
- Spotlight Webinar – Franchises
- What You Need to Know About Smart Routing
- How to Use the Google Data Studio with CallTrackingMetrics
- Facebook Audiences, Forms and Ads
- Eliminating the Conversion Blind Spot
- Discover Google Ads Direct Connect
- CTM Year in Review & Roadmap 2020 Preview
Frequently Asked Questions
- Are the classes free?
Yes! All of our new CTM Academy courses are totally free. - Will the classes be recorded?
Yes! We plan to record every live class, and we’ll post the videos here on the blog. - Will you be offering additional live courses?
We will offer live sessions of each CTM Academy class at the beginning of each month, starting again in September. New courses will be added over time, as we identify the evolving needs of our users. - My question wasn’t answered here. Who can I reach out to for more information?
You can send an email to trainingteam@calltrackingmetrics.com.
Looking for additional information? Check out our live training calendar for upcoming events.
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