You may have noticed in your activities log, under the Actions column, there is a “Flag” icon.
When you click on the “Flag” icon you have a few items to choose from: Exclude this activity, Block future activities like this one and Rate the audio quality for this activity.
When you click on Exclude you will get more options like Exclude all past calls from this caller.
If you click on “Block Future calls like this one” you will get additional options Block future calls by CNAM (CNAM is an acronym which stands for Caller ID Name) and Block agency wide. If you are an Agency you can block the caller across your entire agency.
*Blocking by caller CNAM can block unintended calls since more than one number can have the same caller ID.
We also have a feedback option to rate the audio quality for the activity.
Rating the audio quality allows us to share information with our carriers to improve activity quality of future calls. When you select one of the audio quality options, a drop down list will be revealed and you can choose the option that best aligns with the call you flagged. You can only choose one option from the provided list.