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Notes and Call Scoring in the Softphone
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Using Tags to Organize Activities
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What is the Likelihood/Accuracy Score?
Chats
Desk Mode
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Log Flag
Preventing Unwanted Activities on Your Numbers
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Using Tags to Organize Activities
Using Tags to Organize Activities
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Log Flag
Preventing Unwanted Activities on Your Numbers
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Using Tags to Organize Activities
Using Tags to Organize Activities
Text
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Log Flag
Preventing Unwanted Activities on Your Numbers
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Using Tags to Organize Activities
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Chat Widgets
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Click to Call Form (FormReactor)
Integrating CTM FormReactor with HubSpot
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FormReactors
Click to Call Form (FormReactor)
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Queues
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Using Voice Menus to Make a Directory
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How To Use The Softphone
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2020 November | CTM Release Notes
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2021 June | CTM Release Notes
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COVID-19
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Agent Routing
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Conference Calls and Transfers
Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
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CallTrackingMetrics Adobe Launch Extension
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Magento 2 (Adobe Commerce)
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Drift Integration
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ABTasty Integration
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Integrating CallTrackingMetrics with Acquisio
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Installing the Tracking Code for AMP (Accelerated Mobile Pages)
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Integrating CallTrackingMetrics with Microsoft Ads
Recorded Webinar: The Big Bing Conversion
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Integrating CallTrackingMetrics with CAKE
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Gong Integration
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Discover Google Ads Direct Connect [Recorded Webinar]
Google - iOS Campaign 14 Measurement
Google Ads and Analytics Troubleshooting
Google Ads Direct Connect Troubleshooting Tools
Google call details forwarding for call ads
Google Call Extensions and Call-Only Ad Troubleshooting (Performance plan solution)
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Google Lead Form Extensions
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Transitioning from Google Analytics conversion goals to Google Ads Direct Connect Conversion actions
Google Analytics
Creating a Goal in Google Analytics
CTM and GA Integration - Understanding the fourth toggle
Events in Google Analytics
Google - iOS Campaign 14 Measurement
Google Ads and Analytics Troubleshooting
Google Forwarding Numbers
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Google Marketing Platform
Integrating CallTrackingMetrics with Google Marketing Platform
Hubspot
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Integrating CTM FormReactor with HubSpot
Routing CTM calls to your HubSpot Owner
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Integrating CallTrackingMetrics with Instapage
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Integrating CallTrackingMetrics with Kenshoo
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Integrating CallTrackingMetrics with KISSMetrics
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Integrating CallTrackingMetrics with Mailchimp
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Integrating CallTrackingMetrics With Marin Software
Marketo
Integrating CallTrackingMetrics with Marketo
Microsoft Dynamics
Integrating CallTrackingMetrics with Microsoft Dynamics
Optimizely
Integrating CallTrackingMetrics with Optimizely
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Integrating CallTrackingMetrics with Maxymiser
Pipedrive
Pipedrive Integration
Salesforce
Assigning Salesforce Campaigns to Tracking Sources
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Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
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Integrating CallTrackingMetrics with Salesforce
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Salesforce - Record Creation and Matching
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Salesforce Trigger Concepts
Using Salesforce Triggers
SendGrid
Integrating CallTrackingMetrics with SendGrid
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Integrating CallTrackingMetrics with Slack
SnapChat
Snapchat Integration
Stripe
Integrating CallTrackingMetrics with Stripe
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Integrating Your Account with SugarCRM
Symplify
Symplify Integration
Unbounce
Integrating CallTrackingMetrics with Unbounce
VWO
Integrating CallTrackingMetrics with Visual Website Optimizer (VWO)
Webhooks
Webhooks API Integration
Wix.com
Installing the Tracking Code on Wix Sites
WordPress
Using the WordPress Plugin
Zapier
Integrating FormReactor with Web Applications Using Zapier
Integrating with Other Software Using Zapier
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Integrating CallTrackingMetrics with ZenDesk
ZOHO
Integrating CallTrackingMetrics with Zoho CRM
Integrating CTM with Zoho Using Zapier
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Zoom Integration
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Buy Tracking Numbers
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Short Codes
Why do some phone numbers have an address requirement?
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CallTrackingMetrics Faxing Service
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Receiving Numbers
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Installing the Tracking Code with Google Tag Manager
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Swapping Numbers in Images
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Tracking Code Cookies
Tracking Numbers and Email Campaigns
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Training - Tracking Source
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Target Numbers
Create Target Numbers
Target Numbers
Tracking Code
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Installing the Tracking Code for AMP (Accelerated Mobile Pages)
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Installing the Tracking Code on Your Website
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Tracking Code Cookies
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Reports
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Accuracy Report
Accuracy Report
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Period vs. Globally Unique Callers
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Usage
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CallTrackingMetrics Tools for CCPA Compliance
CallTrackingMetrics Tools for GDPR Compliance
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Federal Universal Service Fund (FUSF) Overview
Frequently Asked Questions: Sales Tax
Google Number Disapproved or Not Verified
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Current Account
Account Settings
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Account Billing Logs
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Adding a New Payment Method
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View Charges and Usage For Account
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Calltrackingmetrics Technical Support PIN
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Identity Providers - SAML
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Pre-Recorded Outbound Voicemail Messages
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Your Profile
Two-Factor Authentication
Softphone
Accepting Inbound Calls
Conference Calls and Transfers
Configuring Call Center and Open CTI Softphone (Salesforce Classic)
Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
Desk Mode
Exit Phone Tracking
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Notes and Call Scoring in the Softphone
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Pre-Recorded Outbound Voicemail Messages
Putting a Call on Hold
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Softphone Beta
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Call Analytics and Call Scoring

Learn about call scoring

This how-to video includes both a detailed explanation and a demo of call scoring in CallTrackingMetrics call analytics.

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Last Updated: 05/27/2022
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