You can filter the call log and reports using many different filters. The easiest way to filter however is using the search interface. Within the search interface there are a number of useful search filters that can be applied without going to the builtin filter interface. Using a simple syntax, you can construct search queries that filter the reports and log to see just the same of data you desire.
Here is the full list of filter columns that can be filtered through a search query.
Search Query Name
Search Query Description
caller name field
the cnam database name field
the raw search query e.g. (not provided)
the full referring URL
the full landing URL
the Tracking Source name
entry type, e.g. inbound,outbound, form, msg_inbound, msg_outbound
contact email address
the name provided on the tracking number dialed
the entry status, e.g. answered, no-answer, in-progress, etc…
advertising paid keyword
advertising paid ad group
list of content tags applied to the contact record of the call
was the call a new call or a repeat call
if the tracking number is toll free or not toll free
country of the dialed tracking number e.g. GB, US, AU, etc…
Name of the agent dialed
Name of the receiving number dialed
Gender of the contact e.g. male, female
The reporting tag label
include results when a specific field is missing
include results when a specific field exists.
You can also filter by using our filter interface. This gives you the ability to filter by tags, agents, type, source, tracking number, receiving number, length of call and key press.