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Contact Information Panel


Support Hub Calls Logs Call Log › Contact Information Panel
Last Updated: 06/23/2020

Each call in the log details will display the caller ID information associated with that caller, including the name, phone number and location of the caller. This information comes from what is registered with the caller ID service for that callers carrier, and may vary by country.

 

 

 

If you are using Enhanced Caller ID, any additional information retrieved from that lookup will be displayed in this panel as well.

Updating Caller Contact Information

  1. Open the detail panel by clicking Edit to the left of the call or by clicking the empty space in the Contact column.
  2. Fill in or edit the fields as needed.
  3. Click Save Changes or Save & Close.

 

Tagging Calls

The Tag Call field is used to apply tags to this call, which will appear below the caller ID information in the Contact column of your call log. For more information on tags, click here.

Contact Notes

There is also a notes section in the contact panel for each call. Notes are saved to each unique caller, so you can see the full history of notes for each caller by opening the contact panel on any one of their calls. A brown notebook icon  will appear in the Contact column for a call if notes were saved on it.

Click the edit or delete buttons to update notes from this panel.


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