Call recordings can be deleted from your account individually or in larger batches based on date range.
Once call recordings have been deleted, they are deleted forever. Deleted call recordings can never be recovered. If you need to review the audio again at a later date or keep it for your records, you may wish to download the call audio first before deleting it from your CallTrackingMetrics account.
Bulk deletion of call recordings can only be done by date range. Only account administrators have access to bulk deletion. If you are deleting a large number of recordings, the process may take a while. Please allow up to 24 hours when bulk deleting call audio.