Launchpad Training Hub API Community Support CTM Home
Activities
Activity Logs
Contacts
Flows
Automation
Chats
Forms
Routing
Release Videos
Release Notes
COVID-19
Integrations
Drift
ABTasty
Acquisio
AMP
Bing
Bizible
Cake
Facebook
Gong i.o
Google Ads
Google Analytics
Google Data Studio
Google Marketing Platform
Hubspot
Instapage
Kenshoo
Kissmetrics
Mailchimp
Marin Software
Marketo
Microsoft Dynamics
Optimizely
Oracle Maxymiser
Salesforce
SendGrid
Slack
SnapChat
Stripe
SugarCRM
Symplify
Unbounce
VWO
Wix.com
WordPress
Zapier
ZenDesk
ZOHO
General
Help Center
Numbers
Management
Dynamic Numbers
Reports
Analytics
Contact Center
Reports Delete
Usage
Report Settings
Settings
Account Management
Current Account
Contact Management
Parent/Agency
Configuration
Users
Softphone
Texts
Text Settings
Recorded Training
CTM Academy
On-Demand Videos
Upcoming Topical Webinars
Menu +

After Hours Message for Callers

If you would like to play a different message to your callers when they call your office after your business closes, you would go through the following steps.

  1. Create a schedule for after hours.
  2. Create a voice menu.
    1. Name the voice menu to something you will understand like “After hours voice menu”
    2. Change input handling to the following  1 – maximum keypress 1 seconds to wait for caller input 0 times to re-prompt the caller before giving up.
      Input handling
    3. Set After Hours schedule.
    4. Set what to do after hours (hours that the voice menu is not running)
    5. Set keypress  to be default menu item default menu item
    6. Set your action
    7. Set your tracking numbers.

If you would like to play a message to callers that asks them to leave messages in your CallTrackingMetrics system, then refer to this article on setting up voicemail.

X