Post Call Survey
At the end of a call if you want to be able to list if a call was converted as a sale or not you will have to use a call queue.
In the call queue there will be a section called Post Call.
By Default we “Hang up the Agent:”
But we can use the drop down to choose from different options
To get a sale amount into your call log select “Prompt the agent to determine if a sale was made.”
Then you will want to Save & Activate.
Now after the caller hangs up the Agent will hear “If this call converted press 1 otherwise press 2.”
When the Agent presses 1 the Agent will hear “enter the dollar amount of this call followed by the pound or hash sign.”
After the agent presses the # sign then the call hangs up.
If the Agent presses 2 then the call hangs up.
Then in your call log you will see the name of the agent that got the call.