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Calls Per Second (CPS)

Calls per second (CPS) refers to how many simultaneous connections can be created in a second using CallTrackingMetrics routing.  This value is relevant any time multiple agents or receiving numbers are being dialed, particularly in a call queue.

By default, CTM allows for one call per second for all accounts.  However, if you are dialing to a large number of agents or otherwise prefer more calls per second on your account, it is possible to increase the CPS setting in your account for a monthly fee.  Please contact our sales team for pricing and more information.

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