Launchpad Training Hub API Community Support CTM Home
Activities
Activity Logs
Contacts
Flows
Automation
Chats
Forms
Routing
Release Videos
Release Notes
COVID-19
Integrations
Drift
ABTasty
Acquisio
AMP
Bing
Bizible
Cake
Facebook
Gong i.o
Google Ads
Google Analytics
Google Data Studio
Google Marketing Platform
Hubspot
Instapage
Kenshoo
Kissmetrics
Mailchimp
Marin Software
Marketo
Microsoft Dynamics
Optimizely
Oracle Maxymiser
Salesforce
SendGrid
Slack
SnapChat
Stripe
SugarCRM
Symplify
Unbounce
VWO
Wix.com
WordPress
Zapier
ZenDesk
ZOHO
General
Help Center
Numbers
Management
Dynamic Numbers
Reports
Analytics
Contact Center
Reports Delete
Usage
Report Settings
Settings
Account Management
Current Account
Contact Management
Parent/Agency
Configuration
Users
Softphone
Texts
Text Settings
Recorded Training
CTM Academy
On-Demand Videos
Upcoming Topical Webinars
Menu +

Routing to a SIP Client

Link Copied

Overview

Routing your tracking numbers to a SIP Client enables your advanced voice applications to initiate SIP sessions from CallTrackingMetrics towards your existing SIP communications infrastructure, such as IP-PBX, SBC, and IP-phones.

Link Copied

Create a Receiving SIP Client in CTM

In your CallTrackingMetrics account, you must create a SIP Client receiving number.

  1. Navigate to Numbers → Receiving Numbers.
  2. Click New Receiving Number.
  3. Click to enable the Dial SIP Client toggle.
  4. Enter your SIP Client in the field provided (example: your-sip-client@example.com).
    • If your SIP Client requires authentication, set a user and password in the SIP User and SIP Password fields provided.
  5. Click Save & Continue.
Link Copied

Technical Specifications

Media codec: CallTrackingMetrics uses G.711/μ-law CODEC for media. This is the most popular CODEC used by the carriers so transcoding is unnecessary.

DTMF: CallTrackingMetrics implements RFC-2833 for sending and receiving DTMF.

Securing SIP Traffic using TLS
Encryption ensures that the call media and associated signaling remains private during transmission. Transport Layer Security (TLS) provides encryption for SIP signaling.  When receiving SIP from CallTrackingMetrics, only a single crypto suite will be advertised: AES_CM_128_HMAC_SHA1_80

Link Copied

IP Address Whitelist

Prepare your communications infrastructure to make sure that your SIP infrastructure has connectivity to CallTrackingMetrics and vice versa. To ensure that your communications infrastructure doesn’t block communication, you must update your whitelist. We strongly encourage you to whitelist all of the following IP address ranges and ports on your firewall for SIP signaling and RTP media traffic.

This is important if you have numbers in different regions as well as for availability purposes (for example, if North America Virginia gateways are down, then North America Oregon gateways will be used).

North America Virginia Gateways:
Signalling IPs:

54.172.60.0
54.172.60.1
54.172.60.2
54.172.60.3
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.172.60.0/23
34.203.250.0/23
Port Range: 10,000 to 20,000 (UDP)

North America Oregon Gateways:
Signalling IPs:

54.244.51.0
54.244.51.1
54.244.51.2
54.244.51.3
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.244.51.0/24
Port Range: 10,000 to 20,000 (UDP)

Europe Ireland Gateways:
Signalling IPs:

54.171.127.192
54.171.127.193
54.171.127.194
54.171.127.195
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.171.127.192/26
52.215.127.0/24 
Port Range: 10,000 to 20,000 (UDP)

Europe Frankfurt Gateways:
Signalling IPs:

35.156.191.128
35.156.191.129
35.156.191.130
35.156.191.131
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

35.156.191.128/25 
Port Range: 10,000 to 20,000 (UDP)

Asia Pacific Tokyo Gateways:
Signalling IPs:

54.65.63.192
54.65.63.193
54.65.63.194
54.65.63.195
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.65.63.192/26
Port Range: 10,000 to 20,000 (UDP)

Asia Pacific Singapore Gateways:
Signalling IPs:

54.169.127.128
54.169.127.129
54.169.127.130
54.169.127.131
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.169.127.128/26
Port Range: 10,000 to 20,000 (UDP)

Asia Pacific Sydney Gateways:
Signalling IPs:

54.252.254.64
54.252.254.65
54.252.254.66
54.252.254.67
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.252.254.64/26
Port Range: 10,000 to 20,000 (UDP)

South America Sao Paulo Gateways:
Signalling IPs:

177.71.206.192
177.71.206.193
177.71.206.194
177.71.206.195
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

177.71.206.192/26
Port Range: 10,000 to 20,000 (UDP)
X