What You Need to Know About Smart Routing
If you’re not using smart routing on CallTrackingMetrics, your business is missing out! Start driving efficiency for your team and improving your customer experience by directing inbound calls to the appropriate person from the start. You can route calls based on the caller’s online activity, their history with your company, their demographic information, or depending on custom fields you create in our software. The routing is highly customizable and also works well for contact center clients who have sophisticated team structures and rules they want to apply for their inbound calls.
Join our webinar to learn more about why you should explore smart routing and how to set it up in CallTrackingMetrics.