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How to Use the CallTrackingMetrics Ticket Portal

Support Hub › How to Use the CallTrackingMetrics Ticket Portal
Last Updated: 03/04/2020

The CallTrackingMetrics Ticket Portal is a central place to submit and manage requests to our support team. You can create a login in order to open new tickets and keep track of any outstanding requests, or view previous ticket history for reference.

The first time you use the “Create a Ticket” menu option under Help, you will see this screen:

Image of the new CTM Ticket Portal
Create and manage technical support requests from our new ticket portal


If this is the first time you are submitting a ticket, you’ll need to use the “New to CallTrackingMetrics Ticket Portal? Sign up” link. If you have submitted tickets via email or by using our previous ticket form, you already have a login but will need to set the password. Use the “Have you emailed us? Get a password” link to set that up.

Once you are signed into the ticket portal, you will have access to your recent activity. There is a link at the top right to “Submit a request,” which you can use to submit new tickets.

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