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Notes and Call Scoring in the Softphone
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Using Tags to Organize Activities
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Faxes
Desk Mode
Filters
Log Flag
Preventing Unwanted Activities on Your Numbers
Saving Filters
Using Tags to Organize Activities
Using Tags to Organize Activities
Text
Desk Mode
Filters
Log Flag
Preventing Unwanted Activities on Your Numbers
Saving Filters
Sending and Receiving Text Messages
Using Tags to Organize Activities
Using Tags to Organize Activities
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Chat Widgets
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Integrating CTM FormReactor with HubSpot
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FormReactors
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Geo Route Phone Calls Based on Caller's Location
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Post Call Customer Surveys
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Queues
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September 2020 - Release Notes
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Queues
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ABTasty Integration
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Installing the Tracking Code for AMP (Accelerated Mobile Pages)
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Recorded Webinar: The Big Bing Conversion
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Gong Integration
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Call Tracking for Ad Extensions
Data Studio Call Log Connector Training Video
Discover Google Ads Direct Connect [Recorded Webinar]
Google Ads and Analytics Troubleshooting
Google Ads Direct Connect Troubleshooting Tools
Google Ads Integration for Call-Only Ads and Call Extensions
Google Call Extensions and Call-Only Ad Troubleshooting
Google Forwarding Numbers
Linking to Google Ads Direct Connect
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Transitioning from Google Analytics conversion goals to Google Ads Direct Connect Conversion actions
Google Analytics
Creating a Goal in Google Analytics
CTM and GA Integration - Understanding the fourth toggle
Data Studio Call Log Connector Training Video
Events in Google Analytics
Google Ads and Analytics Troubleshooting
Google Forwarding Numbers
Linking CTM with Google Analytics
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Setting up CTM's integration with Google Analytics & Ads.
Setting up Goals in Google Analytics
What Data is Sent to Google Analytics
Google Data Studio
How to Use Google Data Studio with CallTrackingMetrics
Integrating CallTrackingMetrics with Google Data Studio
Google Marketing Platform
Integrating CallTrackingMetrics with Google Marketing Platform
Hubspot
Integrating CallTrackingMetrics with Hubspot
Integrating CallTrackingMetrics with HubSpot (Legacy)
Integrating CTM FormReactor with HubSpot
Instapage
Integrating CallTrackingMetrics with Instapage
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
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Integrating CallTrackingMetrics with Kenshoo
Kissmetrics
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Integrating CallTrackingMetrics With Marin Software
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Integrating CallTrackingMetrics with Optimizely
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Configuring Call Center and Open CTI Softphone (Salesforce Classic)
Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
Importing Past Calls to Salesforce
Integrating CallTrackingMetrics with Desk.com (Salesforce Desk)
Integrating CallTrackingMetrics with Salesforce
Resizing the Softphone in Salesforce Lightning
Salesforce - Creating Tasks for Phone Calls
Salesforce - Record Creation and Matching
Salesforce Trigger Concepts
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Integrating CallTrackingMetrics with SendGrid
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Integrating CallTrackingMetrics with Slack
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Snapchat Integration
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Integrating CallTrackingMetrics with Stripe
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Integrating Your Account with SugarCRM
Symplify
Symplify Integration
Unbounce
Integrating CallTrackingMetrics with Unbounce
VWO
Integrating CallTrackingMetrics with Visual Website Optimizer (VWO)
Wix.com
Installing the Tracking Code on Wix Sites
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
WordPress
Using the WordPress Plugin
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Integrating FormReactor with Web Applications Using Zapier
Integrating with Other Software Using Zapier
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Integrating CallTrackingMetrics with ZenDesk
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Buy Numbers
Buy Tracking Numbers
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How Many Tracking Numbers Do I Need?
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Install CTM Tracking Code
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Overview of Tracking Sources (Advertising Channels)
Swapping Numbers in Images
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Tracking Code Cookies
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Tracking Source Positions
Training - Tracking Source
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Target Numbers
Create Target Numbers
Target Numbers
Tracking Code
How to Prevent Number Swapping
Install CTM Tracking Code
Installing the Tracking Code for AMP (Accelerated Mobile Pages)
Installing the Tracking Code in Magento
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Tracking Code Cookies
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Create Custom Tracking Sources
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Creating Tracking Sources By Google Ads Campaign
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Tracking Numbers and Email Campaigns
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Softphone
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Conference Calls and Transfers
Configuring Call Center and Open CTI Softphone (Salesforce Classic)
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What Data is Sent to Google Analytics

The data sent to Google Analytics (GA) does not include an personally identifiable information (PII) or sensitive personal information (SPI).

When we send an event to GA we send the following information:

  • tracking number name/label if available/configured
  • tracking number
  • first-call or repeat-call
  • call id

The event label will look like one of these:

  • “my tracking number label”, +18885551212:first-call, 123456789
  • “not set”, +18885551212:repeat-call, 123456789

The value of the event will be the duration of the call in seconds.

Google Analytics screenshot example

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Last Updated: 09/18/2018
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