API Community Support CTM Home
Mobile
Activities
Activity Logs
Contacts
Flows
Automation
Chats
Forms
Routing
Release Videos
Release Notes
COVID-19
Integrations
Adobe
Magento 2 Integration
Drift
ABTasty
Acquisio
AMP
Bing
Bizible
Cake
Facebook
Gong i.o
Google Ads
Google Analytics
Google Data Studio
Google Marketing Platform
Hubspot
Instapage
Kenshoo
Kissmetrics
Mailchimp
Marin Software
Marketo
Microsoft Dynamics
Optimizely
Oracle Maxymiser
Pipedrive
Salesforce
SendGrid
Slack
SnapChat
Stripe
SugarCRM
Symplify
Unbounce
VWO
Webhooks
Wix.com
WordPress
Zapier
ZenDesk
ZOHO
Zoom
General
Help Center
Numbers
Management
Dynamic Numbers
Reports
Analytics
Contact Center
Reports Delete
Usage
Report Settings
Settings
Account Management
Current Account
Contact Management
Parent/Agency
Configuration
Users
Softphone
Texts
Text Settings
Recorded Training
CTM Academy
On-Demand Videos
Upcoming Topical Webinars
Menu +

Integrating CallTrackingMetrics with Skai

Skai (formerly Kenshoo) is a premium solution for managing, automating, and optimizing search engine marketing campaigns at scale. Our integration sends call data into Skai so data can be used for conversion-tracking purposes.

Skai ad URLs should include the k_clickid=_kenshoo_clickid_. This is necessary for our pixel to match up to existing Skai data. You may need to request this from your Skai account manager.

 

Integration Setup

  1. Navigate to Settings → Integrations → Skai.
  2. In the Account Details section, enter your Token and the Server ID or Skai Number. Find the Server ID and Token from your tracking pixel in your Skai account. In the example below, the Server ID or Skai Number is the section highlighted in blue, and Token is the section highlighted in red:<img src="https://SERVER_ID.xg4ken.com/pixel/v1?track=1&token=DDDDDDDD-DDDD-DDDD-DDDD-DDDDDDDDDDDD&conversionType=call&val=0.0&orderId=&promoCode=
    &valueCurrency=USD&GCID=&kw=&amp;product=" width="1" height="1">
  3. In the Integration Settings section, you can choose to set conditions for which calls are sent to your Skai account.
    • Minimum call duration: by default, calls of any duration are sent. Use the field to specify a different minimum call duration before calls will be sent to Skai.
    • Call Value: choose a value to assign to every call that is sent.
    • Keypress Required: if you route your calls through a voice menu, you can choose to have only calls where a certain keypress is selected sent to Skai. (For example, if your callers can press 1 to reach your sales department and you only want those calls in Skai, you can specify keypress 1 is required in the settings.)

Once you’ve saved the fields, we will begin sending the details for each of your calls to Skai so you can view calls in conjunction with all of your other conversion metrics.

 

Field Mapping

The data sent from CTM to Skai is mapped to the following fields in Skai (ex: Skai field: CTM field)

  • date_Time: date time
  • channel_name: tracking source
  • channel_campaign_id: Adwords/Bing campaign id
  • channel_adgroup_id: Adwords/Bing adgroup id
  • channel_keyword_id: Adwords/Bing keyword id
  • conv_type: CTM Call Score Tag
  • quantity: CTM Call length
  • revenue: CTM Call Score Value
  • id: Call id
  • customer_id: caller number
  • promo_code: caller name
X