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Porting Numbers Away from CallTrackingMetrics


Support Hub Numbers Number Management › Porting Numbers Away from CallTrackingMetrics
Last Updated: 07/23/2020

If you would like to port a number away from CallTrackingMetrics, you should initiate that request with the new carrier you would like to move the number to. The new carrier will walk you through their process and contact us to confirm that you want to move the number to them. We do not charge any fees to release numbers for port and we will respond to these requests quickly.

 

  • The Requestor this information you will need to be the Agency Administrator, or an Administrator for plans without Agency Admins. 
  • Tracking numbers must be kept in your account for at least 90 days prior to porting away to another carrier. 

To obtain CSR/PIN information:

  • The Requestor this information you will need to be the Agency Administrator, or an Administrator for plans without Agency Admins.
  • If not, cc Agency Administrator(s) and inform the requester the Agency Administrator has to Approve this before the information can be obtained.
  • Have the customer send an email to info@calltrackingmetrics.com
  • Subject:  CSR Information Request
  • Body: number(s) have to be listed
  • Expectations:   One (1) business day to get information

By requesting this CSR Information/PIN, you approve of these numbers will be ported away. We require this approval prior to requesting the CSR information/PIN. Once the PIN code is provided and the port-away request is received by our carrier, it will be processed. Once the port away process begins you may not be canceled or reversed.

To ensure the porting process is not interrupted, it is important that you keep the numbers active in your CallTrackingMetrics account until you have final confirmation from the new carrier that the number has been fully ported.  Once you have received this confirmation, it’s safe to release the numbers from your CallTrackingMetrics account so no more charges will be incurred.  If you no longer wish to use your account at this time, you can cancel your account instead, which will automatically release any remaining numbers in the account.


To Port Numbers Away from CTM:

  1. You must reply to this email from the Number Management Team to approve of the port request.  Otherwise, we will automatically reject all port away requests on your behalf.  Note: the email must be from the Agency Administrator, or an Administrator for plans without Agency Admins.  This approval is required for the security of the account owner.
  2. When you have received confirmation the numbers have fully ported to the new carrier, you may cancel your account or release the numbers that have ported away.
    • To release numbers but keep your account active, log in and navigate to Numbers  Tracking Numbers.  Click Edit next to the number, then click Release Number on the right side of the page.
    • To cancel your account or subaccount, log in and navigate to Settings  Account Settings.  Scroll to the Status section, then click the option to Cancel Account on the right side of the page to end your subscription and release any numbers remaining in the account.

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