API Community Support CTM Home
Activities
Activity Logs
Contacts
Flows
Automation
Chats
Forms
Routing
Release Videos
Release Notes
COVID-19
Integrations
ABTasty
Acquisio
AMP
Bing
Bizible
Cake
Facebook
Gong i.o
Google Ads
Google Analytics
Google Data Studio
Google Marketing Platform
Hubspot
Instapage
Kenshoo
Kissmetrics
Mailchimp
Marin Software
Marketo
Microsoft Dynamics
Optimizely
Oracle Maxymiser
Salesforce
SendGrid
Slack
SnapChat
Stripe
SugarCRM
Symplify
Unbounce
VWO
Wix.com
WordPress
Zapier
ZenDesk
ZOHO
General
Help Center
Numbers
Management
Dynamic Numbers
Reports
Analytics
Contact Center
Reports Delete
Usage
Report Settings
Settings
Account Management
Current Account
Contact Management
Parent/Agency
Configuration
Users
Softphone
Texts
Text Settings
Recorded Training
CTM Academy
On-Demand Videos
Upcoming Topical Webinars
Menu +

Enhanced Caller ID

While basic caller ID is included in all our plans at no additional cost, we also offer the option of using our Enhanced Caller ID for your incoming phone calls in the US and Canada. The cost per lookup varies based on your plan and will be shown next to the toggle in the call settings.  You will only be charged if we find a match in our database and only the first time that caller calls (this requires at least a full name to be identified for the caller).  Typically, you can expect to get publicly available information for about 50%+ of the callers.

This service will look up the caller’s full name and billing address based on the number they are calling from. This service is especially helpful if you are attempting to build a mailing list from your calls.  We are also able to collect caller type, email address,  residency, household income, age, occupation and other information  for many callers through this service.

Using Enhanced Caller ID

To enable this service, go Numbers → Call Settings and click the option for Enhanced Caller ID.

Once you turn this service on, your enhanced caller ID information will begin to appear in call log, and you can export the information through the export calls feature.

One-time Lookups

If you prefer to not enable enhanced caller ID for all calls, you can use manual one-time lookups instead.

To do this, click the three vertical dots next to the caller’s name in your call log.  A pop-up will appear to verify the cost of the lookup and ask you to confirm that you want to do a one-time database search for this caller.  Click Look Up to confirm.

 

 

 

X