If you would like to play a different message to your callers when they call your office after your business closes, you would go through the following steps. Create a schedule for after hours. Create a voice menu. Name the voice menu to something you will understand like "After hours voice menu" Change input handling to the following 1 - maximum keypress 1 seconds to wait for caller input 0 times to re-prompt the caller before giving up. Set After Hours schedule. Set what to do after hours (hours that the voice menu is not running) Set keypress to be default menu item Set your action Set your tracking numbers. If you would like to play a message to callers that asks them to leave messages in your CallTrackingMetrics system, then refer to this article on setting up voicemail.