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How to Use Call Queues

HomeSupport HubNumbersRoutingQueues › How to Use Call Queues
Last Updated: 09/19/2018

Call Queues are found within the numbers menu.

Call queues setup

From this page you can:

Configure call queues

Within a call queue, as calls come in, available agents can answer and can take the call by pressing 1 after the prompt. At that point, the call is considered answered and it won’t be available to other agents.

The call log will automatically display the agent that accepted the call in the “receiving” column.

Reasons why you would want to use a call queue:

  • To ring to multiple people
  • To set a different ring tone
  • After ringing to multiple people fall back to a voice menu or other person if the first set of agents can not answer.

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