API Community Support CTM Home
New Left Nav
Mobile
Activities
Activity Logs
Contacts
Flows
Automation
Chats
Forms
Routing
Release Videos
Release Notes
COVID-19
Integrations
Drift
ABTasty
Acquisio
AMP
Bing
Bizible
Cake
Facebook
Gong i.o
Google Ads
Google Analytics
Google Data Studio
Google Marketing Platform
Hubspot
Instapage
Kenshoo
Kissmetrics
Mailchimp
Marin Software
Marketo
Microsoft Dynamics
Optimizely
Oracle Maxymiser
Salesforce
SendGrid
Slack
SnapChat
Stripe
SugarCRM
Symplify
Unbounce
VWO
Webhooks
Wix.com
WordPress
Zapier
ZenDesk
ZOHO
General
Help Center
Numbers
Management
Dynamic Numbers
Reports
Analytics
Contact Center
Reports Delete
Usage
Report Settings
Settings
Account Management
Current Account
Contact Management
Parent/Agency
Configuration
Users
Softphone
Texts
Text Settings
Recorded Training
CTM Academy
On-Demand Videos
Upcoming Topical Webinars
Menu +

Automatically Delete Recordings

Audio recordings can be automatically deleted on a periodic basis.

  1. Navigate to Settings → Account Settings
  2. Click Delete Recordings on the left menu (or scroll down to the Delete Recordings section)
  3. Click the Manage Automatic Deletions button

Delete Recordings

On the next screen, you can select the which recordings to remove (older than 30, 60, or 90 days.) You can also determine whether or not to remove transcriptions related to the recordings.

  1. Enter your password
  2. Check next to “I understand this cannot be reversed”
  3. Click the Enable Automatic Audio Removal button

NOTE: When you enable automatic removal, audio recordings older than your selection are immediately deleted and cannot be recovered.

Automatically Delete Recordings

Once enabled, the account is checked once per day for recordings that should be removed.

If you want to stop the automatic process, you can return to the Manage Automatic Deletions screen and click the Disable Automatic Removal button.

Additionally, on this screen  you can see who enabled or disabled automatic removal.

Disable Automatic Deletion and History

NOTE: As a safety feature, if a user who enabled automatic remove of audio is either removed from the account or is demoted from the Admin role, automatic removal of recordings will be disabled the next time the process runs.

X