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Account Billing Logs

Account logs allows you to see the exact charges that are being applied against your available balance every day.  The logs will show every call, text, phone number renewal, plan subscription fee renewal, and any other add-on service fees.

To find the account logs go to Settings > Billing Settings.  Scroll down to the Account Log section.

If additional information is needed go to Account Usage report to view charges by day and phone number. Agencies can use the Agency Usage report (found within the reports menu for agency admin users of plans with the sub accounts) to see charges across all of their sub accounts.

Account and Agency Log Details

  • Date: the timestamp for the charge
  • Type: the type of transaction in the account (Payment applies to nearly all charge types)
  • Amount: the amount that was charged
  • Description: details for the exact activity that caused the charge (including minutes used, plan renewal, etc.)

You can use the search box and date range selector to adjust your view of the account logs.

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