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Adding Agents to the System

HomeSupport HubSettingsUser Management › Adding Agents to the System
Last Updated: 09/18/2018

User Role Type: Agents  

You can add users to the system with the new “Agent” role type. Agents are able to view the calls in the call log that they have answered, and they are also able to make outbound calls.  Each agent can have a receiving number, picture, and schedule of availability. If no schedule is entered, it is assumed that the agent is always available to be part of a queue.

Adding agents

Agents can be part of a call queue and accept calls that way, or you can assign an agent to a call manually using the “set agent” feature in the agent column of the call log.

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