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Softphone

The CallTrackingMetrics softphone empowers your agents to manage their inbound and outbound phone calls, Chats and SMS messages all through one omnichannel interface. The softphone offers enhance features on our Marketing and Contact Center plans.

How to use the Softphone

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Softphone Requirements

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Best Practices for Softphone and SIP

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Configuring Call Center and Open CTI Softphone (Salesforce Lightning)

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Activity Quality Insights

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Pre-Recorded Outbound Voicemail Messages

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