Set Up The Pieces
Create Tracking Sources
Tracking sources are the various advertising channels you wish to track in CallTrackingMetrics. Tracking sources can be online or offline advertising channels.
Define Target Numbers
A target number is the phone number on your website that tells us where to use dynamic number insertion to insert the unique tracking number.
Set up Receiving Numbers
A Receiving Number is a phone number that we will forward calls to when someone calls your tracking number.
Set up Voice Menus (IVRs)
Voice menus are a routing option that allows you to route callers based on keypress, or based on speech recognition.
Set up Agent Routing
Agent routing allows you to choose how callers are routed to your agents. Routing options include simultaneous routing, round robin, sequential dialing, and several other routing options.