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Academy Fundamentals: Advanced [Recorded Webinar]

This group-centric webinar will cover advanced account setup, helpful tips and training resources, and optional add-on services to make the most of your account. Great for new customers or those looking to dive into more advanced features within CallTrackingMetrics.

Webinar Agenda:

CONTACT CENTER FEATURES

  • Account Structure
  • White Labeling
  • Agency Billing
  • User Roles
  • Access Control
  • Team Settings
CALL MANAGEMENT TOOLS

  • Call Queues
  • GeoRouting
  • Smart Router
  • Call Triggers
  • Custom Fields

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