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Geo Route Phone Calls Based on Caller's Location
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Recorded Webinar: The Big Bing Conversion
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Gong Integration
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Data Studio Call Log Connector Training Video
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Linking to Google Ads Direct Connect
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CTM and GA Integration - Understanding the fourth toggle
Data Studio Call Log Connector Training Video
Events in Google Analytics
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Integrating CTM FormReactor with HubSpot
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Integrating CallTrackingMetrics with Instapage
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
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Kissmetrics
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Integrating CallTrackingMetrics with Microsoft Dynamics
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Integrating CallTrackingMetrics with Maxymiser
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Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
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Integrating CallTrackingMetrics with Desk.com (Salesforce Desk)
Integrating CallTrackingMetrics with Salesforce
Resizing the Softphone in Salesforce Lightning
Salesforce - Creating Tasks for Phone Calls
Salesforce - Record Creation and Matching
Salesforce Trigger Concepts
Using Salesforce Triggers
SendGrid
Integrating CallTrackingMetrics with SendGrid
Slack
Integrating CallTrackingMetrics with Slack
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Snapchat Integration
Stripe
Integrating CallTrackingMetrics with Stripe
SugarCRM
Integrating Your Account with SugarCRM
Symplify
Symplify Integration
Unbounce
Integrating CallTrackingMetrics with Unbounce
VWO
Integrating CallTrackingMetrics with Visual Website Optimizer (VWO)
Wix.com
Installing the Tracking Code on Wix Sites
Webinar: Battle Tested- A Review of CTM’s Landing Page Integrations
WordPress
Using the WordPress Plugin
Zapier
Integrating FormReactor with Web Applications Using Zapier
Integrating with Other Software Using Zapier
ZenDesk
Integrating CallTrackingMetrics with ZenDesk
ZOHO
Integrating CallTrackingMetrics with Zoho CRM
Integrating CTM with Zoho Using Zapier
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Keyword Spotting
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Buy Numbers
Buy Tracking Numbers
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Number Requests (Toll-free, Vanity, and Out-of-Stock Area Codes)
Short Codes
Why do some phone numbers have an address requirement?
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CallTrackingMetrics Faxing Service
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Forwarding from a Toll-free number to another Toll-free number
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Install CTM Tracking Code
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Installing the Tracking Code with Google Tag Manager
Overview of Tracking Sources (Advertising Channels)
Swapping Numbers in Images
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Tracking Numbers and Email Campaigns
Tracking Source Positions
Training - Tracking Source
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Target Numbers
Create Target Numbers
Target Numbers
Tracking Code
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Install CTM Tracking Code
Installing the Tracking Code for AMP (Accelerated Mobile Pages)
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Installing the Tracking Code on Your Website
Installing the Tracking Code with Google Tag Manager
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Swapping Numbers in Images
Testing Number Swapping
Tracking Code Cookies
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Using the WordPress Plugin
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Create Custom Tracking Sources
Creating a Tracking Source
Creating Tracking Sources By Google Ads Campaign
First and Last Touch
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Tracking Numbers and Email Campaigns
Tracking Source Positions
Reports
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Accuracy Report
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Waiting on Affiliate Approval
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Where is My Affiliate Link?
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Agency Shared Billing VS. Individual Sub-Account Billing
View Canceled Accounts
Parent Settings
Calltrackingmetrics Technical Support PIN
Canceling an Account or Agency
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User Roles
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Chat Widgets
Teams (Phone Settings)
Advanced Call Recordings (Recording Toggles)
Call Waiting
How to Set Up the Dial Directory
Your Profile
Two-Factor Authentication
Softphone
Accepting Inbound Calls
Conference Calls and Transfers
Configuring Call Center and Open CTI Softphone (Salesforce Classic)
Configuring Call Center and Open CTI Softphone (Salesforce Lightning)
Dark Mode
Desk Mode
Exit Phone Tracking
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Notes and Call Scoring in the Softphone
Outbound Dialing
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Putting a Call on Hold
Quick Link Filters
Softphone Beta
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Texts
Texts Overview
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Day 2: Introduction to CallTrackingMetrics, Part 2 [unedited recording]
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Day 2: Introduction to CallTrackingMetrics, Part 2 [unedited recording]

Class Handouts:

CTM Academy Day 2, 2020

Working Sessions

Introduction to CallTrackingMetrics, Part 2

Designed for users of Business, Marketing and Contact Center Plans

We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible.

This session will cover:

  • Tagging
  • Keyword Spotting 
  • Transcriptions
  • Custom Sources with UTM & RegEx
  • IVR menus
  • Softphone 
  • Notifications

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Last Updated: 10/13/2020
Related Articles
Day 1: Introduction to CallTrackingMetrics, Part 1 [unedited recording] Day 3: Attribution, Analytics & AdWords [unedited recording] [Webinar] CTM Year in Review & Roadmap 2020 Preview
[Webinar] Eliminating the Conversion Blind Spot Meet the CTM FormReactor® [Recorded Webinar] Go Beyond the Phone Call: Ways to Engage Your Customers with Texting. [Recorded Webinar]
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