Everything tagged with "Academy" on CallTrackingMetrics.

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  • Day 5: Contact Center Tools [unedited recording]

    Contact Center Tools Designed for users of Contact Center Plans We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible. This session will cover:  FormReactor Desk Mode Softphone Agent Call Scripts The Smart Dialer Call Log Optimization Salesforce Integration

  • CTM Academy Live Workshops & Recorded Training

    We're hosting live webinars that dive deep into the different features of our software. Refresh your skills, or train a new employee!